Wix Inbox: Managing Your Notification Settings
Choose how you want to be notified about Wix Inbox activity. You can enable or disable email, desktop, and mobile notifications for yourself and manage certain settings for all site collaborators.
Managing team-wide notifications
There are certain notification settings that you can manage for all site collaborators in your site’s dashboard. These settings control whether everyone receives notifications for Wix Chat messages and pre-chat forms.
To manage notifications:
Go to Inbox in your site's dashboard.
Click the Settings drop-down at the top right.
Select Communication Channels.
Click the Email notifications tab.
Enable or disable the toggles for the following notifications:
Notify when someone sends a chat message
Notify when someone submitted a pre-chat form
Tip:
When you click Edit on a notification, you are directed to the notification's automation settings. This allows you to customize your notification further, such as how and when the notification is sent. Learn more about automations.
Setting your personal notifications
Select which notifications you want to receive for Wix Inbox. You, and all site collaborators with access to Wix Inbox, can adjust these settings individually from the Notification Preferences page in the dashboard.
To set your personal Inbox notifications:
Go to Notification Preferences in your dashboard.
Choose which notifications you want to receive:
New Inbox messages
Show or hide notifications for new Inbox messages in your dashboard notifications.
Under the Dashboard section, scroll to Inbox and click the toggle next to New messages.
Chat notifications
Enable or disable email notifications for chat notifications.
Under the Email section, scroll to Wix Chat and click the toggle next to Chat notifications.
Managing mobile app notifications
Using the Wix app, you can get a notification to your mobile device for every new inbox or chat message, allowing you to respond on the go. By default, app notifications are enabled but you can temporarily or permanently disable the ones you don't need.
To manage your mobile app notifications:
Go to your site in the Wix app.
Tap Inbox
at the bottom.
Tap the More Actions icon
at the top right.
Tap Settings.
Tap Notification settings.
Tap the toggle for Allow Push Notifications enable or disable them.
Enabled: You'll receive push notifications on your mobile device.
Disabled: Select for how long you want to disable notifications for: 8 hours, 1 week, 1 month, 1 year, or permanently.
Scroll down to Inbox and tap the toggle next to each notification type to enable or disable it.
FAQs
Click a question below to learn more about managing your notifications.
How can I change the email address my notifications go to?
Email notifications are automatically sent to the email address you used when signing up for your Wix account. If you want email notifications to go to a different email address, such as your business email address, you can add it as a site collaborator.
To add your business email as a site collaborator:
Go to Inbox in your site's dashboard.
Click the Settings drop-down at the top right.
Select Inbox Settings.
Click + Invite People in the Inbox collaborators tab.
Enter a business email or an alternative email where you want to receive chat and inbox notifications.
Click Send Invite.
Go to the new email's inbox and click Accept Now in the invite email.
Log in to the Wix account that's associated with the new email address and click Accept.
Tip: The new email address is automatically assigned a Back Office Manager role and appears in the Inbox collaborators list.
(Optional) Manage the notifications for your main and alternative emails.
Notes:
Any new email address you'd like to add as a site collaborator must have a separate Wix account.
The Inbox collaborators tab is only visible to site owners. If you want this new email address to have access to the tab, make sure to change the account's role.
Why am I not receiving desktop notifications?
Your browser may be blocking desktop notifications. You may need to update your browser settings to "allow" notifications from Wix.
Please refer to notification settings for your browser or device (for example, Chrome or Microsoft Edge).
How do I manage my form submission notifications?
Notifications for form submissions are managed from the form's automation settings. These are separate from Inbox and Wix Chat email notifications. Learn how to manage notifications for form submissions.
Is there a way to disable messages sent to contacts when they're offline?
No, currently there is not a way to manage chat messages that are sent to offline contacts.
Why are form submissions are missing from my inbox?
Typically, form submissions are missing from your inbox because you have form notification set to email only.
Learn more about choosing who gets notified about form submissions.