Wix Inbox: Managing Your Inbox
Save new contacts, mark messages as unread, star conversations, and more. Filter your inbox by assignee for an instant view of the messages your team members are managing.
Managing your messages
Keep your inbox organized by managing your messages individually or performing bulk actions (for example, archiving ten messages at once).
To manage your messages:
Go to Inbox in your site's dashboard.
Hover over the relevant message and click the More Actions icon
.
Choose what you want to do:
Save as contact
Note: This option will only appear if the message is from an anonymous visitor.
If you receive a message from an anonymous visitor, you can edit the contact information you have saved for them.
Click Save as contact.
Enter contact details and choose to add a label or assignee.
Click Save.
Archive a message
Click Archive.
Notes:
You can restore archived messages at any time.
To view and manage archived messages, click All conversations at the top left of your inbox and select Archive.
Star a conversation
Star conversations in your inbox to help you highlight important conversations.
Click Star conversation to mark the message as starred.
Notes:
To view and manage all starred messages, click All conversations at the top left of your inbox and select Starred.
You can also star conversations in the Wix app. Swipe right on a conversation or tap the More Actions icon
next to the relevant conversation and then tap Star Conversation.
Report as spam
Important: Reporting a message as spam will result in the conversation being deleted. Deleted conversations cannot be restored.
Click Report as spam.
Select a reason for reporting the conversation as spam:
Phishing: Fraudulent or deceptive messages
Unwanted marketing: Promotional or commercial messages
Harassment: Abusive or inappropriate messages
Other: Other spam or unwanted content
Click Report and Move to Spam.
Tip: If you're getting spam from your site's form submissions, you can reduce it significantly by adding a reCAPTCHA field.
Note: If you have a Business Phone Number, you also have the option to block a phone number. You do this from your inbox.
Mark a message as unread
Click Mark as unread.
Delete a message
Important: Deleted messages cannot be restored. If you're unsure, archive the message instead.
Click Delete.
Click Delete Conversation in the pop-up to confirm.
Want to perform the same action on multiple or all messages?
Hover over the messages you want to select and click the checkboxes to the left of each message. Click the Archive icon
, Mark as Unread icon
or Delete icon
. You can also click the checkbox at the top to select all messages at once.
Reporting spam messages as not spam
You can move spam messages back to your inbox by reporting them as not spam.
To report spam messages as not spam:
Go to Inbox in your site's dashboard.
Click All conversations at the top left.
Click Spam.
Click a conversation.
Click Report as not spam.
Tip:
You can disable automatic spam filtering for Wix Chat messages in your Inbox Settings. Learn more about disabling automatic spam filtering.
Filtering your inbox by assignee
Assign contacts to your site collaborators. Messages from these contacts are automatically assigned to the collaborator you've selected, so they can personally manage the relationship. Filter your messages by assignee to see each collaborator's messages.
To filter your inbox by assignee:
Go to Inbox in your site's dashboard.
Click All conversations at the top left.
Filter your messages by selecting an option from the drop-down menu:
Unassigned: Conversations with visitors or contacts who aren't assigned to anyone.
Assigned: Conversations with contacts assigned to you or a collaborator.
Assigned to me: Conversations with contacts who are assigned to you.
FAQs
Click a question below to learn more about managing your inbox.
Can I search Wix Inbox for specific content within messages?
Yes, you can click the Search icon
above the message list to search Wix Inbox for specific content within a message as well as searching by contact name.
Can I send messages with attachments?
Yes, Wix Inbox allows you to send messages and attach items directly to your customers.
Can spam messages be recovered after they are deleted?
No, spam messages cannot be recovered after you delete them.
Why don't my messages show as 'Seen' or 'Read' anymore?
Emails no longer show a ‘Seen’ or ‘Read’ status. Email providers and spam filters scan emails in the background, which triggered ‘Read’ statuses even when the recipient didn’t open the email. Instead, your emails now show as ‘Sent’ once they’re delivered.
Messages you send through other channels (e.g. WhatsApp) still show as ‘Seen’ when the recipient reads them.
Why are the emails I send from Wix Inbox going to my customers' spam folders or not delivering?
Email providers like Gmail, Yahoo and Outlook have strict spam filters that sometimes flag generic Wix sender addresses, such as '@mysite.wix.com'.
To greatly improve your emails' deliverability, connect a Gmail account to your Wix Inbox, so emails send directly from your own personal or business address.
You should also ensure your contacts are marked as 'Subscribed' in your Contacts list, as emails that are sent to unsubscribed contacts may be sent to their spam folders.