Wix Inbox: Connecting Your Gmail Account
Connect your Gmail account to Wix Inbox so that any emails you send through your Wix account (e.g. contact form responses, communication about store orders, etc.) will come from your own email address.
You'll also be able to see the emails you sent through Wix Inbox, directly in your Gmail account.
Important:
When you connect your Gmail account to Wix Inbox, the connection only goes one way. You can see all Wix Inbox notifications in your personal Gmail account. However, any personal emails sent to or from your Gmail do not show up in Wix Inbox.
Connecting your Gmail account to Wix Inbox
Go to your site's dashboard to connect your Gmail account to your site's inbox. This gives you the option to see and respond to Wix Inbox messages from Gmail.
To connect your Gmail account to Wix Inbox:
Go to Inbox in your site's dashboard.
Click the Settings drop-down at the top right.
Click Communication Channels.
Click Manage App next to Gmail account.
Note: If this is your first time, it will automatically ask to connect. If this is not your first time, click Connect and follow the same steps.
Click Continue with Google.
Select the Google account you'd like to connect and click Continue.
Select the checkboxes next to the options for what Wix can access and click Continue.
Tip:
Purchase a Google Workspace business email to send emails from a custom domain (e.g. info@mydomain.com).
Managing your Gmail account
You can disconnect your Gmail account or uninstall the Gmail app from your site's dashboard at any time. You can reconnect your Gmail account whenever you need.
To manage your Gmail account:
Go to Inbox in your site's dashboard.
Click the Settings dropdown at the top right.
Click Communication Channels.
Click Manage App next to Gmail account.
Choose what you want to do:
Disconnect your Gmail account
Click Disconnect in your Gmail Account page.
Click Disconnect again to confirm.
Note: When you disconnect your Gmail account, any future replies to Wix emails that you sent with your Gmail address won't appear in your Wix Inbox.
Uninstall the Gmail app
Uninstall the Gmail app if you no longer need to use the Gmail app.
Click Manage Apps at the top of the Gmail Account page.
Click the More Actions icon
next to Gmail.
Click Delete.
Choose a reason for deleting the app.
(Optional) Add details for why you are deleting the app.
Click Delete App.
Tip: To reinstall the app, return to the Communication Channels page and refresh your browser - the Gmail app will appear again. Click Manage App to install the app again and connect your account.
FAQs
Click a question below to learn more about connecting your Gmail account.
Can I connect other email providers (e.g. Outlook, Yahoo!, AOL)?
You can connect a Gmail account directly to Wix Inbox, and you can connect an Outlook account using the Outlook for Wix Inbox app from the Wix App Market. Other email providers, such as Yahoo or AOL, are not supported at this time. Vote for the ability to connect other providers in this feature request.
If I connect my Gmail account, will my personal emails show up in my Wix Inbox?
No, Wix Inbox only syncs emails that are relevant to your Wix site and business interactions (e.g. customer inquiries, order confirmations, bookings). Your personal emails will remain separate in your Gmail inbox.
Why isn't my Gmail account connecting after I reconnected it?
If your Gmail isn't connecting after you reconnected, make sure you gave Wix all the necessary permissions. Check that Wix is listed as a third-party app with account access within your Google account settings. Then, try reconnecting again.
Why is my Gmail account shown as invalid?
If you see an Invalid status next to your Gmail account, it indicates that the connection has either expired or has been revoked. For example, this could happen if you received a security alert to your email and blocked Wix from accessing your account. To fix this, try reconnecting your Gmail account or uninstalling and reinstalling the app.
Why do I see a "Your Gmail account is not connected" banner at the top of my Wix Inbox?
If you see a Your Gmail account is not connected banner at the top of your inbox, your Gmail account and your Wix Inbox are no longer linked. In this case, you need to reconnect them.
Click Reconnect Gmail and follow the instructions in this article.
Why do I see automated Gmail emails in my Wix Inbox?
If you see automated Gmail emails in your Wix Inbox (such as "out of office" emails from the Gmail address you've connected), check your Gmail automatic email settings.
Why am I unable to send messages through email in my Inbox?
If you do not see the option to send messages by email, it is likely that you do not have an email address fully connected to Wix Inbox. If your Gmail account is not connected, you cannot use it to send messages.
Why are my Wix Inbox messages not delivering even though they say 'Sent'?
If you recently changed your Gmail password or updated your Google security settings, your messages may not be delivered to the visitor.
To fix the connection:
Go to Inbox in your site's dashboard.
Click the Settings drop-down at the top right.
Click Communication Channels.
Click Disconnect next to your gmail address.
Click Disconnect again to confirm.
Click Connect to reconnect it.
Want to manage all customer messages in your Wix Inbox?
You can also connect channels such as Facebook, Instagram, WhatsApp and Wix Smart Chat to your Wix Inbox.