Managing your business

Managing your customers

Wix Inbox: An Overview

Make the most of Wix Inbox by using it to view and respond to messages from many different channels like Wix Smart Chat, Wix Forms and your social media pages. You can send saved replies, coupons, payment requests, and more. Share the responsibility of managing customer communications by giving team members permission to respond to messages too.

Ready to get started?

Make sure your site is published, then go to Inbox in your site's dashboard.

Manage messages from all your communication channels

Streamline the way you communicate with customers. Integrate Wix Inbox with different platforms to view and reply to all of your messages in one place. This includes channels like your Outlook, Facebook and Instagram page or WhatsApp Business, as well as Wix Forms submissions and Wix Smart Chat.

You can also connect your Gmail account to Wix Inbox. This means that any emails you send through your Wix account will come from your personal email address. Learn more about Wix Inbox channels and connecting your Gmail account.

A screenshot of Facebook and Instagram messages in Wix Inbox.

Tip:

When you access your inbox, you'll find messages from 2 demo contacts. Click these messages to learn more about how you can use Wix Inbox. You can delete these messages or delete the contact at any time.

Respond to common queries with ready-made replies

You may get the same customer questions in your inbox again and again, for example “What’s your refund policy?” or “What are your opening hours?”. Respond faster by creating saved replies for these questions. Save a generic welcome message too, so you can send it to new contacts.

To save even more time, write your messages with AI or set up AI replies via Wix Smart Chat for your WhatsApp or Instagram messages.

A screenshot of a saved reply in Wix Inbox.

Learn more about sending saved replies and attaching other items to your messages.

Encourage sales by attaching product links and coupons

Grow your customer relationships through messages. Promote a new product or service, or help customers make up their minds, by sending direct links to products, bookings services, and scheduling links from your site. Seal the deal by sending coupons for store discounts, free shipping, and more.

A screenshot of the screen that allows you to pick a product link to share in a Wix Inbox message.

Learn more about sending product links, coupons, payment requests, and more.

Keep your inbox tidy by managing spam

Wix Inbox automatically scans incoming Wix Chat messages and moves anything that looks suspicious or matches common spam patterns to your Spam folder. You can also manually mark messages as spam if needed. This helps keep your main inbox focused on real conversations, but sometimes legitimate messages can be flagged by mistake.

If you see an important conversation in your Spam folder, you can report it as not spam so it moves back into your main inbox. This manual action overrides the automatic detection for that conversation and helps improve how spam is filtered in the future.

A screenshot of a message in the spam folder with the cursor hovering over the Report as not spam button.

Share the responsibility of managing your inbox

Assign inbox permissions to site collaborators to allow them to view and answer messages. This lets them send personal replies to messages and alerts them on incoming messages.

You can also assign contacts to your site collaborators. Messages from these contacts are automatically assigned to the collaborator you've selected, so they can personally manage the relationship. Filter your inbox by assignee to see each collaborator's messages.

A screenshot of the drop-down that allows you to view messages assigned to other people.

Learn more about inviting inbox collaborators and filtering your inbox by assignee.