Wix Forms: Adding Service Inquiry Fields
Adding service inquiry fields to a form helps you collect new leads, offer intro meetings, and keep everything organized. Service inquiry forms include two fields, the service picker and the appointment field, to help you connect with leads and manage your workflow smoothly.
The service picker field lets clients choose which service they’re interested in, so you can reach out to potential customers directly. Add an appointment field if you want clients to be able to book an intro meeting or call. Inquiries go straight to your Wix Inbox, while booked appointments show up on your calendar so you’re always ready to connect and grow your business.
When you add a service inquiry field, you’ll be prompted to install Wix Services if you haven’t already.
Step 1 | Add a form to your site
Add a form to your site to gather valuable insights while allowing your visitors to submit inquiries, subscribe to newsletters, make purchases, and more.
Wix Editor
Click Add Elements
on the left side of the editor.
Click Contact & Forms.
Choose from the following options: Create New Form, Add Existing Form, or Premade Forms.
Click the desired form to add it to your page.
Studio Editor
Click Add Elements
on the left side of the editor.
Click Contact & Forms.
Choose the type of form you want under Forms (e.g. Create New Form or Add Existing Form).
Note: Do not select Old Forms as it's not possible to schedule appointments with old forms.
Drag the desired form onto the page.
Step 2 | Add service inquiry fields to your form
Add the service picker to your inquiry form to connect every lead directly to a specific service in the Wix Services app. To let visitors book meetings or calls, include an appointment field.
To add service inquiry fields to your form:
(If you selected Create New Form) Skip to step 3 below.
Click the form you added and then click Edit Form.
Click Service inquiry and choose what you want to add:
Appointment
Click Appointment.
(If needed) Click Install Wix Services.
Set up the field in the General tab on the right:
Field title: Enter a short title explaining the field.
Tip: Click the More Actions icon
to hide the field title.
Appointment name: The name that appears on the booking calendar and in client communication.
Duration: Select the appointment duration from the drop-down menu.
Meeting format: Choose where the session takes place:
Phone call: Meet over the phone and add a description for clients.
Note: Add a Phone number field to the form for phone call meetings.
Online: Connect a video conferencing account and meet online.
Note: The meeting link is sent via email so make sure to add an Email field too.
In person: Describe the location in the field provided or choose the location from the drop-down.
Staff: Select the staff member hosting the appointment. You can click Manage availability to edit their hours.
Note: If you assign a staff member with booking permissions, they should sync their calendar. The calendar reflects the assigned staff member's availability.
Required field: Enable the toggle to make this appointment field mandatory. If enabled, make sure there is availability, or clients won't be able to submit bookings due to unavailable slots.
Field description: Add an explanation if needed.
Personal information (PII): Protect personally identifiable information (PII) such as addresses and passport details, with an additional layer of protection.
(Optional) Click the Advanced tab on the right to set the booking preference (automatically confirm or manually approve appointments), sync staff calendar, or change the field key used in the code.
Click Save.
Service picker
Note: The service picker field only works with inquiry services. Make sure to create inquiry services before adding a service picker to your form. This connects your form directly to those services, so leads can choose the option they’re interested in.
To add a service picker:
Click Service picker.
(If needed) Click Install Wix Services.
Set up the field in the General tab on the right:
Field title: Enter a short title explaining the field.
Tip: Click the More Actions icon
to hide the field title.
Inquiry services: Choose which inquiry services visitors can select in this field:
Create a Service / Add a New Service: Click to create or add a new service.
Add existing services: Start typing to find and add services from your list.
Manage services: Click Manage next to Inquiry services to edit details about a service.
Required field: Enable the toggle to make this appointment field mandatory. If enabled, make sure there is availability, or clients won't be able to submit bookings due to unavailable slots.
Field description: Add explanation if needed.
Personal information (PII): Protect personally identifiable information (PII) such as addresses and passport details, with an additional layer of protection.
(Optional) Click the Advanced tab on the right to change the field key used in the code.
Click Save.
What's next?
Customize your booking form to capture the details you need. Add contact fields (like name, email, or phone number) to follow up with leads, and include custom questions to learn more about their needs. Update the form's design and background to match your brand.
FAQs
Click a question below to learn more.
What’s the difference between the service picker field and an appointment field?
Service picker field: Let clients tell you about their needs or the services they want. You can add custom questions, such as details about their business or project, to gather more information before you get in touch.
Appointment field: Let clients book a specific time for a meeting or a call with you. This allows them to schedule directly with you, so there’s no need to wait for your reply.
How do I edit my service options on my service picker?
To edit your service options:
Click the form in your editor.
Click the Service picker field in your form.
Click Settings.
Click Manage next to Inquiry Services.
Hover over the relevant service, click the More Actions icon
and choose what you want to do: Edit, Promote service, Create Pay link, Create invoice, Delete.
Learn more about creating and managing inquiry services.
How can I view and manage appointments scheduled through my form?
You can see your scheduled appointments in the booking calendar, booking list, and in the form submissions, depending on how you prefer to manage them.
Where can I view my form submissions for service inquiries without appointments?
You can view inquiry service submissions from the Forms & Submissions tab in your site's dashboard. Next to Service Inquiry, click the More Actions icon
and click View submissions.
Can I manually approve appointments?
Yes, you can choose whether the service will be automatically confirmed or if it needs manual approval in the advanced settings.
To manually approve appointments:
Select your form in the editor and click Edit Form.
Click the appointment field on your form and click Settings.
Click the Advanced tab.
Click Manually approve appointment to approve or decline the booking from your booking calendar.
Tip: Use the Reschedule option to change the appointment's date or time.
Can I assign multiple staff members to one appointment?
No. Each appointment can only be assigned to one staff member.
Are appointments connected to e-commerce for payment processing?
No, service inquiry appointments are for free appointments only and do not include payment processing.
Can I sync my calendar with the appointments made through the form?
Yes, you can sync your calendar with appointments. This helps you keep track of your schedule and avoid double bookings.
How can I customize the time slots for the appointment field?
Customize the time slots of the appointment field from your booking settings. Then, click Appointment time slots and choose how you want to offer start times. You can choose times based on the duration of the service or set custom start times.
Appointment availability is based on the selected staff member's hours. Edit their hours to change the availability.
How do I delete a field from my form?
To delete a field, click the field in your form editor and then click the Delete icon
.