Wix Automations: Creating and Managing an Action with the AI Custom Agent
Use the Delegate to AI Custom Agent action to hand off parts of your automations to your AI Custom Agent. When an automation is triggered, the agent follows your instructions and uses connected tools and integrations to handle the work. The agent initiates important actions, for example sending emails or making changes to your site, and asks for your approval before carrying them out.
Automations that have this action appear in your AI Custom Agent dashboard, so you can track what the agent is doing, review pending approvals, and refine your workflows over time.
Learn more about the AI custom agent and its capabilities.
Creating a delegate to AI custom agent action
Add the Delegate to AI Custom Agent action to your automation to let the agent react to triggers such as orders, form submissions, or scheduled times. You define the instructions, and optionally select additional integrations and output data if you want to reuse the agent’s output in later steps.
To create a delegate to custom agent action:
Go to Automations in your site's dashboard.
Click + Create Automation at the top right
Click + Start from Scratch.
Select a trigger for your automation.
Click the Add Step icon
and add an Action.
Select Delegate to AI Custom Agent on the left.
Click the Instructions text box to start writing instructions about the tasks you want the agent to handle.
(Optional) Click Manage in the Integrations and tools section to manage your integrations for this action.
Tip: Learn more about connecting and managing Integrations.
(Optional) Click Manage in the Output data section to structure the data provided by AI Custom Agent to use it in later automation steps like conditions or actions.
Note:
While this feature is in beta, the Require approvals toggle will always be enabled. This means the agent will ask you to approve or reject a task's action, rather than carrying it out without your approval.
Since each task runs in real time, results may differ slightly on each run to reach the goal you described in the task instructions.
Managing your action's tasks
Use the AI Custom Agent dashboard to keep track of automations that include the Delegate to AI Custom Agent action and see which ones require your attention. You can review and approve the agent's proposed actions, open a task to edit its setup in the Automations Builder, or deactivate and delete tasks you no longer need.
On the dashboard, you can view the following information for each task:
Status: Shows whether the task is active, inactive, or a draft.
Active: The task is running as expected.
Inactive: The task deactivates if you do not approve or reject agent actions within 3 days, or if the task runs 5 times in a row without your response.
Draft: The task appears as a draft when you create it and save without activating it.
Runs to approve: The number of task runs waiting for your review and approval. For example, you may have several runs pending, each for a separate email the agent wants to send to a customer.
Trigger: What makes the agent run the task. You can change the trigger from the task's settings.
Last run: The last time the agent ran the task.
Tip:
Tasks that were created by an automation show a "Created in automations" badge so you can spot them quickly.
To manage your tasks:
Go to the AI Custom Agent in your site's dashboard.
Go to the Tasks section.
Manage your tasks using the available options.
FAQs
Click below to learn more about using the Delegate to AI Custom Agent action.
Why don't I see the option to Approve Runs for my task?
These options only appear for task runs that are pending approval. If there are no pending approvals for that task, you see the task's history and status, but you do not see buttons to approve, reject, or edit a specific action.
What is the difference between built-in tools and external integrations?
Built-in tools are always available to the agent and do not require you to connect an external account. For example, the agent can use tools such as Wix MCP, Search web, Research topic, Send email, and Scrape web without any extra setup.
External integrations connect your agent to third-party services, such as Google Calendar or Gmail, so it can read or manage data there. These integrations need to be connected and authenticated before the agent can use them.
Can I add more than one Delegate to AI Custom Agent action in the same automation?
Yes. You can add multiple Delegate to AI Custom Agent actions in a single automation. This can be helpful if you want the agent to handle different tasks at different points in your workflow.
For example, one step to analyze a form submission and another to follow up with an email after a condition is met.
Why can't I turn off the Require approvals toggle for this action?
While this feature is in beta, approvals are always required for the Delegate to AI Custom Agent action. This means the agent proposes actions, but you decide whether to approve, edit, or reject them before anything is sent to customers or applied to your site.
What happens if I ignore a pending approval?
If you do not respond to a pending approval, the agent cannot complete that task run. After a period of time, the run can move to a failed or expired state, and the action is not carried out.
To keep your automations flowing, review and approve or reject pending actions regularly from the AI Custom Agent dashboard.