Wix AI Site Chat: Adding and Setting Up the AI Site Chat
Important:
From March 2026, Wix AI Site Chat is no longer available to install on new sites. Wix Smart Chat is replacing it as the new AI and manual chat solution.
If you're looking to add an AI chat to your site, you can install Wix Smart Chat from the Wix App Market to get started. If you already have Wix AI Site Chat installed on your site, it will continue to work as usual.
FAQs
Click a question below to learn more about the AI Site Chat.
Can I customize the design of the AI Site Chat?
Yes, you can design and customize the appearance of the chat to reflect your brand's style and voice.
Can I see the interactions between the AI and my site visitors?
Yes, you can monitor interactions by reviewing the chat logs in your Wix dashboard. This allows you to understand common questions and improve the AI's responses.
Is there a way to disable the AI Site Chat temporarily?
Yes, you can either set custom offline hours in the settings or choose to not show the chat widget on your site by clicking the toggle at the top right of the dashboard to set it as inactive.
Is there a way to provide feedback on the AI Site Chat's performance?
Yes, you can provide feedback in the test environment in your dashboard. This helps improve the AI Site Chat's capabilities and ensures it meets your business needs.
Tip: Regularly update and test the AI Site Chat to keep it aligned with any changes in your products, services, or business strategies.
What will happen to Wix AI Site Chat when my site is migrated to Wix Smart Chat?
Wix AI Site Chat will automatically be replaced with the Wix Smart Chat interface in your site's dashboard - you don't need to take any action. Once migrated, you'll manage your chat from the Wix Smart Chat dashboard.