Business Phone Number: Managing Your Call Recordings

Set up call recordings to keep track of conversations between your customers and agents. Use your call recordings to train new call agents and track their progress. You can also reference your recordings to improve customer satisfaction.

Note:

To have multiple call agents, you need to have the Plus or Premiere Business Phone Number plan.

Setting up your call recordings

Record your business phone calls so you can reference important conversations with customers at anytime.

Important:

Before activating this feature, it is your responsibility to make sure it complies with your local laws and regulations.

To set up call recordings:

Dashboard

1. Go to Business Phone Number in your site's dashboard.

2. Scroll down to Call Recording.

3. Click the Enable Call Recording toggle to record all of your incoming calls.

Wix app

1. Go to your site in the Wix app.

2. Tap Manage

   

   at the bottom.

3. Tap Marketing and select Business Phone Number.

4. Tap General under Line Settings.

5. Tap Call Recording.

6. Tap the Enable Call Recording toggle to record all of your incoming calls.

7. Tap Save.

Listening to your call recordings

Listen to call recordings to review conversations between your customers and agents.

To listen to a call recording:

Dashboard

1. Go to Inbox in your site's dashboard.

2. Click the relevant chat conversation.

3. Click the Play button

   

   next to the call log.

Wix app

1. Go to your site in the Wix app.

2. Tap Inbox

   

   at the bottom.

3. Tap the relevant conversation.

4. Tap the Play button

   

   next to the call log.