Business Phone Number: Managing Your Call Hours
Manage your call hours so that you have someone available to answer your calls. You can set default call hours for your phone number and choose custom hours of availability for each agent.
To manage your call hours:
Dashboard
Go to Business Phone Number in your site's dashboard.
Choose what you want to do:
Set default call hours
Set the days and times in which your business number is available.
Click the Default Call Hours tab.
Do one of the following:
Receive Calls 24/7: Enable the toggle if your number should always be available to receive calls.
Set phone hours: Disable the Receive Calls 24/7 toggle to set your phone hours.
Select the checkboxes next to the relevant days.
Set the time you're available in those days.
Tip: Click the Add icon
to add multiple time slots to the same day.
Customize agent call hours
Set custom hours of availability for specific call agents.
Click the Call Agents tab.
Click the More Actions icon
next to the relevant agent.
Click Edit Call Agent.
Select Custom Hours under Agent's Call Hours.
(If enabled) Click the Receive Calls 24/7 toggle to disable it.
Set the Time Zone from the drop-down.
Set the days and times that the agent is available.
Tip: Click the Add icon
to add multiple time slots to the same day.
Wix app
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Marketing and select Business Phone Number.
Set the days and times in which your business number is available:
Tap Call Hours.
Select one of the following options:
Default Call Hours: Select this option if your number should always be available to receive calls.
Custom Call Hours: Select this option to set your phone hours.
Tap Edit Custom Call Hours.
Select the checkboxes next to the relevant days.
Set the time you're available in those days.
Tip: Tap Add time to add multiple time slots to the same day.
Tap Save.
Note:
Customizing agent calls hours is only possible from your site dashboard.