Business Phone Number: Managing Multiple Call Agents

1. Click + Add an Agent.

2. Enter the Name of the new agent.

3. Enter the Phone Number of the new agent.

4. Set the Agent's Call Hours:

   • Default Hours: Your agent's call hours are defined in the Call Hours tab.

   • Custom Hours: Customize your agent's call hours.

     1. Click the Receive Calls 24/7 toggle to set your custom hours.

     2. Click the TimeZone drop-down and select the relevant timezone.

     3. Select the checkbox next to the relevant days and adjust the hours to your needs.

        Tip: Click the Add icon

        

        to add multiple time slots to the same day.

5. Click Next.

   

6. Enter the Email of the new agent.

7. Click Send Invite.

Note:

• If your invite was sent to a person with a Wix account who already has access to your site, that person immediately has access to your site and receives Back-Office Manager permissions.

• If the invite was sent to a new person, they will receive an email to confirm the invite. They can make outgoing calls once they accept the invite.

1. Click the More Actions icon

   

   next to the relevant agent.

2. Choose what you want to do:

   • Edit Call Agent: Change the details of your agent (name, phone number, call hours) and click Save.

   • Resend Invite: The permissions status of your agent is Limited Agent until they accept your invite. You can resend the invite if they did not accept it.

     

1. Click the More Actions icon

   

   next to the relevant agent.

2. Click

   

   Delete.

3. Click Remove to confirm.