Wix Gift Cards: Managing Purchased Gift Cards
View and manage all your gift card sales from your dashboard. See the status of each gift card, view customer information, and disable gift cards as needed.
Note:
It is not possible to refund the purchase of a gift card.
Viewing gift card & customer information
View the status of each gift card in the Gift Card Sales tab.
Each gift card has one of the following statuses:
Active: The card is not disabled or expired.
Scheduled: The card was purchased and is set to be delivered at a future date.
Expired: The card has passed its expiration date.
Disabled: You have manually disabled the card so it cannot be redeemed at checkout.
Select a specific sale to view more details, such as the remaining and initial value, expiration date, order number, and more. The Gift Card Sales table includes a Code column. Gift card codes are partially hidden by default, and only the last 4 characters appear (for example, **********W7RC). This lets you identify gift cards without exposing the full code.
You can also click the sender name to view their contact details and make changes to their contact card.
Search for a gift card:
To locate a specific gift card order, enter the last 4 digits of the gift card code, a full or partial email address, or the customer's first or last name in the search field at the top right.
Resending a gift card code
You can easily resend the gift card code to your recipient if they did not receive it or accidentally deleted it.
Note:
By default, only Admin and Co-Admin roles can resend gift cards. You can change who has access to this action in Roles & Permissions.
To resend the gift card email:
Go to Gift Card Sales in your site's dashboard.
Select the gift card you want to resend.
Click Email Gift Card.
(Optional) Edit the email address.
Click Send Email.
What's next?
Customize the gift card email sent to recipients to reflect your style.
Disabling gift cards
You may occasionally need to disable a gift card, for example if it was sent by mistake to the wrong email address.
To disable a gift card:
Go to Gift Card Sales in your site's dashboard.
Select the gift card you want to disable.
Click the More Actions icon
.
Click Disable gift card.
Click Disable gift card to confirm.
FAQs
Click a question below to learn more about purchased gift cards.
Can I change the recipient email address for a gift card that has already been purchased?
Once a gift card email is scheduled or sent, the original recipient email cannot be changed.
You can still send it to a different email address, but your options depend on if the gift card has been sent or scheduled for later.
If the gift card has already been sent: You can re-send the gift card to a different email address, but this will not update the original recipient in the system.
If the gift card is scheduled to get sent: You can send it to a different email address manually before the scheduled date. However, the system will still automatically send it to the original recipient on the scheduled date.
If you no longer want the gift card to be delivered to the original recipient, you should disable the gift card to ensure it cannot be redeemed. Then, create a new gift card with the correct email address.
Can I track which orders were paid using gift cards?
At the moment, it's not possible to filter or search your orders specifically by those that were paid using a gift card.
Can I manually deduct an amount from a gift card after a service is provided?
You cannot manually adjust the balance of a gift card. Customers need to use the gift card code during checkout to deduct the amount automatically from the card.
Can I export a detailed list of gift card sales?
Yes. You can export your gift card sales as a CSV file from the Gift Card Sales page in your dashboard. After clicking the Export icon
, choose whether to export All sales or Selected. To export specific gift cards, select them before opening the export window. Transaction history is not included in this export.
What should I do if the gift card code is showing as invalid?
If your gift card code is showing as invalid, follow these steps:
Check the code: Ensure that you are entering the code correctly, as gift card codes are case-sensitive and must be entered exactly as received.
Verify expiration: Confirm that the gift card has not expired. If it has, it cannot be redeemed.
Check currency settings: Make sure that the gift card was purchased in the same currency as your site. If the currencies do not match, the card will not be valid.
Can I use a gift card to pay for an order offline?
Yes. You can use a gift card to pay for an unpaid or partially paid order from your dashboard.
To pay for an order with a gift card:
Go to Orders in your site's dashboard.
Click the unpaid or partially paid order.
Click Collect Payment.
Select Redeem Gift Card.
Enter the gift card details.
Click Redeem.
Notes:
You can’t use a gift card to pay for an order that includes a gift card.
You can only be use a gift card once per order.
Can I see when a gift card has no recipient?
Yes. In Gift Card Sales in your site's dashboard, if a gift card was issued through POS or has no recipient assigned, pos-giftcards@wix.com appears in the recipient field. This helps you tell the difference between unassigned gift cards and missing information.