Google Workspace: Troubleshooting Login Issues
If you're the owner of a Google Workspace Admin account, and your users are experiencing issues accessing Google Workspace, you can manage security settings to help them log in.
Tip:
If you're an admin user and can't sign in to your own Google Workspace account, you can reset your password or update your recovery info from your Wix account.
Resetting a user's password
If a user needs a new password to log in to their business email, you can create a new password to enable access.
To reset a user's password:
Sign in to your Google Admin account.
Click Password, then Reset Password.
Choose to automatically generate the password or enter a password.
Note: By default, password minimum length is 8 characters. You can change password requirements for your organization.
(Optional) To view the password, click Preview
.
(Optional) To require the user to change the password, enable the Ask for a password change at the next sign-in toggle.
Click Reset.
(Optional) To paste the password somewhere, such as in a Google Chat conversation with the user, click Click to copy password.
Choose to email the password to the user, or click Done.
Disabling login challenges
If a user can't verify their identity, you can temporarily turn off the login challenge to allow the user to sign in.
To temporarily disable login challenges:
Sign in to your Google Admin account.
Click Login Challenge, then Turn off for 10 mins.
Click Done.
Tip:
As an admin, you can also disable 2-Step Verification indefinitely. Visit Google Support to learn how.