Wix Restaurants: Managing Table Reservations and Walk-ins
The Wix Table Reservations app allows guests to book tables online based on your restaurant's availability. You can manually add and update reservations for walk-in guests or phone-in requests using your site’s dashboard or the Wix app to keep your availability up to date.
Viewing and filtering table reservations
Quickly seeing and organizing your reservations helps you stay on top of service. From the Table Reservations page, you can focus on today’s reservations, handle incoming requests, or review all upcoming reservations and filter them by status, date, table, source, and more.
To view and filter table reservations:
Go to Table Reservations in your site's dashboard.
Click the relevant tab: Daily, Requests or All Reservations.
Depending on the tab you clicked, follow the steps below.
Daily
Use the search bar to locate reservations by specific keywords.
Click the arrows next to the date to see the reservations for another day.
Click Filter next to the search bar to filter the list by reservation status, table number, source (e.g. walk-in, offline, etc.) and payment status.
Requests
Use the search bar to locate reservation requests by specific keywords.
Click Filter next to the search bar to only show archived requests, or requests with a specific payment status (e.g. free, unpaid, etc.)
All Reservations
Use the search bar to locate reservations by specific keywords.
Click the dropdown to choose another time period (e.g. 'Next 7 days').
Click Filter next to the search bar to filter the list by reservation status, date range, table, source (e.g. walk-in, offline, etc.), payment status and associated experiences.
Tip: Save the view you just created for quick and easy access in the future. Click Manage View to save it as a new view or as your default view.
Good to know:
You can choose which columns of info appear on the Daily and All Reservations tables. Click the Customize icon
next to the search bar and select the relevant columns, including Preferred area. You can also drag and drop columns to reorder them.
Manually adding a table reservation or walk-in
You can manually add table reservations for guests who don’t book online, such as those who call your restaurant to book a table. Enter their details directly from your site’s dashboard or the Wix app on your mobile device.
You can also accommodate walk-in guests without prior reservations. There's no need to specify the date and time; simply enter the guest's details or skip that section if you prefer.
Have prepayment rules set up?
When creating a reservation that meets your prepayment rules, you'll be prompted to collect payment immediately or delay it.
To add a new reservation / walk-in:
Dashboard
Go to Table Reservations in your site's dashboard.
Click the Add New drop-down at the top right.
Choose the type of reservation you'd like to add:
Reservation
Select Reservation.
Enter the Reservation details:
Party size: Number of guests.
Date: The day of the reservation.
Start time: When the reservation begins.
Duration: How long the table will be reserved.
Table: Assign a table for the reservation.
Status: Set the reservation status (e.g. reserved, seating, no-show).
Enter the necessary details:
Guest details: Add the guest's information or choose from your contacts.
Payment info: Enter payment details (if required).
Team notes: Add internal notes for your team about this booking (e.g. any allergies to be aware of).
Click Create Reservation.
Walk-in
Select Walk-in.
Enter the Reservation details:
Party size: Number of guests.
Duration: How long the table will be reserved.
Table: Assign a table for the reservation.
Enter the necessary details:
Guest details: Add the guest's information or choose from your contacts.
Additional details: Include any extra relevant information (e.g. any allergies to be aware of).
Team Notes: Add internal notes for your team about this booking.
Click Seat Walk-in.
Wix app
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Table Reservations and select Table Reservations.
Tap + Add New at the bottom.
Choose the type of reservation you'd like to add:
Reservation
Tap Reservation.
Enter the Reservation details:
Party size: Number of guests.
Date: The day of the reservation.
Select Time: When the reservation begins.
Select Duration: How long the table will be reserved.
Table: Assign a table for the reservation.
Status: Set the reservation status (e.g. reserved, seating, no-show).
Enter the necessary details:
Guest details: Add the guest's information or choose from your contacts.
Payment info: Enter payment details (if required).
Team notes: Add internal notes for your team about this booking (e.g. any allergies to be aware of).
Tap Save.
Walk-in
Tap Walk-in.
Enter the Reservation details:
Party size: Number of guests.
Select Duration: How long the table will be reserved.
Table: Assign a table for the reservation.
Enter the necessary details:
Guest details: Add the guest's information or choose from your contacts.
Team notes: Add internal notes for your team about this booking (e.g. any allergies to be aware of).
Tap Save.
Tip:
You can also use your floor plan to add a reservation / walk-in to a table from your site's dashboard or the Wix app.
Managing your table reservations or walk-in
You can manage reservations and walk-ins from your site’s dashboard or the Wix app. Edit existing bookings, view order details, message guests with updates, or archive reservations you no longer need in your active list to keep your table management organized.
To manage your reservation / walk-in:
Dashboard
Go to Table Reservations in your site's dashboard.
Click the More Actions icon
next to the relevant reservation.
Choose what you want to do:
Edit reservation: Modify or update an existing reservation.
Message guest: Send a message directly to the guest for reservation-related communication.
View order: Review the details of a placed order.
Archive: Remove the reservation from your active list without deleting it.
Note: Guests aren't notified when you archive reservation requests. To avoid double bookings and ensure the guest is informed, it's best to cancel the reservation first, then archive it.
Make the necessary changes then click Save Changes.
Wix app
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Table Reservations and select Table Reservations.
Tap and hold a reservation to choose an action.
View reservation: View the reservation details. You can also tap the Phone icon
to call the reservation party.
Edit reservation: Edit the reservation details, and then tap Save.
Guest details: View the guest's name, contact info, and any notes associated with the reservation.
Message guest: Send an email or SMS to the guest directly from the reservation.
Note: Make sure the guest has a valid email address or phone number.
View order: See the guest’s associated order, including items, status, and payment details.
Archive reservation: Remove the reservation from your active list without canceling it.
Note: Guests won’t be notified when you archive a reservation.
FAQs
Click a question to learn more about managing your table reservations.
Should I cancel an active reservation before archiving it?
Yes. To prevent double bookings and to notify the guest, it’s best to cancel the reservation first and then archive it.
Can I export a list of all my table reservations?
Yes, you can export your reservations to a CSV file.
Go to Table Reservations in your site's dashboard.
Click the relevant tab: Daily or All Reservations.
(Optional) Filter the view to your needs.
Click the Export icon
next to the search bar.
Choose whether to export the entire list or the reservations you specifically filtered.
Click Export to confirm.
What happens if I archive a future reservation?
Archiving a future reservation removes it from your active list, but the reservation remains active for the guest. The table and time slot will reopen for new bookings, which may cause a double booking if you don’t cancel the reservation first.
Can I add reservations using my restaurant’s floor plan?
Yes. You can add table reservations or walk-ins from your dashboard and the Wix app.
From your site's dashboard:
Go to Table Reservations in your site's dashboard.
Click Floor Plan View.
Click on the relevant table and select + Reservation / + Walk-in.
Enter the reservation details.
Click Create Reservation / Seat Walk-in.
From the Wix app:
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Table Reservations then tap Floor Plan.
Tap on the relevant table and select Add Reservation / Add Walk-in.
Enter the reservation details then tap Save.
