Wix Online Programs: Managing Your Program Participants

Send an email to invite site members to join your program.

1. Click Invite Participants on the top right of your screen.

2. Click Invite to Program under Invite participants.

3. Type the email of the site member(s) you want to invite or select them from the list.

4. Click Invite to Program.

Give site members free access to your program by manually enrolling them. This action overrides your pricing plans. It means that members who aren't currently paying get full access to the program's content. To charge members for the program, use the "Invite Participants" action instead.

1. Click Invite Participants on the top right of your screen.

2. Click Add to Program under Add participants.

3. Type the email of the site member(s) you want to invite or select them from the list.

4. Click Add to Program.

Copy the invite link to your program for easy sharing; it directs people to the program page where they can view details and join or request to join.

Note: This option does not appear for secret online programs.

1. Click Invite Participants on the top right of your screen.

2. Click Copy Link.

3. Paste the link wherever you want to share it (e.g. social media, WhatsApp, email).

When you create a private program, individuals can request to join without your direct invitation. You will only see pending requests from people who discover your program on your live site and choose to request access. Pending requests will not appear for invites that you send directly to others.

You have the option to either approve or decline these requests based on your preferences.

1. Click View Requests under Participants.

   

2. Choose what you want to do next:

   • Approve: Accept the request to allow the person to join your program.

   • Decline: Reject the request to remove it and prevent the person from joining your program.

1. Tap Invite Participants.

2. Choose how you want to invite participants:

   • Invite Members:

     1. Tap the box next to the member(s) you want to invite to join your program.

     2. Tap Done.

   • Invite another way:

     1. Tap Invite Another Way.

     2. Choose from the following options:

        • Send an SMS: Send the link and invitation code to people by SMS (text message).

        • Copy Link: Copy the link and paste it into a new message in any application.

        • Invite via Social & More: Share the link and invitation code to Gmail or any social network connected to your phone.

1. Tap View next to your pending join request.

2. Choose what you want to do next:

   • Approve: Accept the request to allow the person to join your program

   • Decline: Reject the request to remove it and prevent the person from joining your program.

1. Click Filter.

2. Click the checkbox next to each filter you want to apply:

   • Status: Select the relevant statuses that show your participants' progress in the program.

   • Performance: Select the relevant performance metrics.

   • Join Date: Select a date range to view participants that joined within the range.

     

3. Click the X icon to close the Filter panel and view the filtered list.

Tips:

• Click Clear all to remove all the filters you've added.

• Click the relevant heading at the top of the list to sort it by available options like performance, last activity, or date joined.

• Keep your contact list organized. Add, edit, filter, merge, and delete contacts to improve your communication with participants.

Hover over the relevant participant and click View Steps.

Tip: Click Message if you want to contact the participant.

1. Click the More Actions icon

   

   next to the relevant participant.

2. Select View profile.

Learn about all the actions you can take from the contact panel.

1. Click the More Actions icon

   

   next to the relevant participant and select Message.

2. Send your participant a message using the message composer at the bottom of their contact card.

1. Click the More Actions icon

   

   next to the relevant participant and select Remove.

2. Click Yes, Remove to confirm.

Notes:

• When you remove participants, all their data is deleted. If they decide to join again, their progress will be lost.

• You can create automations to remove participants for you.

1. Click + Create Segment at the top of your participants list.

2. Click Create Segment on the popup.

3. Create a segment for your participants.

You can organize your participant list to gain insights about your participants.

Tap the relevant option:

• Tap the current metric to change the way participants are sorted. Select a different metric: performance, name, or last activity.

• Tap the Search icon

  

  and enter a participant's name to find it in the list.

• Tap the Filter icon

  

  and select the checkboxes next to the relevant metric. Then tap Apply.

1. Tap See All next to Participants.

2. Tap the relevant participant.

3. Tap View Profile.

1. Tap See All next to Participants.

2. Tap the relevant participant.

3. Tap Message.

4. Choose the relevant communication channel from the dropdown at the bottom and create your message.

1. Tap See All next to Participants.

2. Tap the relevant participant.

3. Review your participant's activity.

1. Tap See All next to Participants.

2. Tap the relevant participant.

3. Tap the More Actions icon

   

   next to the participant name and select Remove Participant.

4. Tap Remove to confirm.

Note: When you remove participants, all their data is deleted. If they decide to join again, their progress will be lost.

If you cannot invite participants to your program, check the following:

• If you have not already done so, add Online Programs to your site. Some Wix templates already include Online Programs, making it easier for you to get started.

• Make sure your site is published.

• You must upgrade your site so people can start joining your program.

• It's not possible to invite participants to programs in progress with fixed start and end dates. Make sure to invite participants before these programs are set to start.

Participants can join your site and access your program from a Wix mobile app. The exact flow depends on where the invite link was created and which app your site is connected to.

If you copied the invite link from your site’s dashboard, participants usually open the program’s visitor page first. From there, they can continue to the relevant mobile app.

If you send the invite from the Wix app, participants who open it on mobile are directed to the relevant mobile app. If they open it on desktop, they may see a web page that prompts them to install the app.

The app participants use depends on your mobile app setup. If your site uses Spaces by Wix, participants are directed there. If Fit by Wix is set as your preferred member app, participants are directed to Fit by Wix instead.

If your own native mobile app is live in the app stores, it becomes your preferred app automatically.

Learn more about choosing your preferred app for your members.

Even if someone already created an account on your site in a browser, they may still need to sign up or log in when opening the mobile app for the first time. This happens because the mobile app has its own login flow.

Their site membership, access, progress, and permissions still stay connected to the same site account.

Yes. Click Export CSV in your participants list to get a CSV file with your participants' progress emailed to you. If you do not receive the email, go to Wix Automations in your site’s dashboard and make sure the Inform owners participant data is exported automation is enabled. If you want to change or review this automation, learn more about managing your automations.

If you have a free site, you can add one participant at a time for all programs. You have the flexibility to replace the participant as needed.

Tip: Upgrade your site so you can have more than one person join your program.

Choose which Wix mobile app you want participants to use to access your program on the go. Learn more about the Wix mobile apps.

In your editor, you can select the program list to access its display settings. There you can show or hide details about your program such as total participants, price, and more.

Here is the information you can find about your participants by viewing their profile:

• If they have started your program: You can see which participants have begun your program and which haven't yet taken any lessons.

• The date they joined your program: You can view the exact date each participant joined your program.

• When they were last active: You can track when participants were last active in your program, providing insight into their engagement levels.

• A calendar that tracks their scheduled steps, completed steps, and/or missed steps: This handy calendar lets you see each participant's progress through your program, helping you identify those who need extra support or who are excelling.

• Feedback they've left for each step (if available): If your program allows for participant feedback, you can view their comments and suggestions.

If you connected a pricing plan to your program, but people are not being added automatically, make sure the Automatically add subscribers to these programs when they purchase this plan checkbox is selected.

1. Go to Pricing Plans in your site's dashboard.

2. Click the relevant plan to edit it.

3. Scroll to the Benefits section.

4. Select the Automatically add subscribers to these programs when they purchase this plan checkbox.

Note: If this checkbox is not selected, people who purchase the plan are not added to the program automatically.