Wix Online Programs: Adding and Setting Up Your AI Tutor

Empower every participant with 24/7 support from an AI tutor. With instant answers, personalized help, and a wider knowledge base, an AI tutor makes your online program more engaging while saving you time.

Step 1 | Connect the AI tutor for your program

Start by connecting the AI tutor to your program in the dashboard. Once it's connected, the AI tutor becomes active on your site immediately. Participants can start using it right away for guidance, support, and answers as they move through your course or content.

Dashboard

1. Go to Online Programs in your site's dashboard.

2. Hover over the relevant program and click Edit.

3. Click Engagement.

4. Click Connect Tutor next to AI Tutor.

5. Click Create Tutor.

Wix app

1. Go to your site in the Wix app.

2. Tap Manage

   

   at the bottom.

3. Tap Online Programs.

4. Tap the More Actions icon next to the relevant program.

5. Tap Edit.

6. Tap AI Tutor.

7. Tap Create Tutor.

8. Tap Save.

(Optional) Step 2 | Add answers and knowledge for your AI tutor

Once you connect the AI tutor and sync the program, it starts learning all about it. The AI tutor uses the text in your program, including video transcripts for newly enabled tutors. To help it give detailed, course-specific answers, we recommend uploading additional resources.

Dashboard

1. Once the sync is complete go to the Settings tab in the Manage Knowledge page.

2. Under Communication Rules, choose what you want to set:

   • Show an initial chat message to start the conversation: Select the checkbox and type the welcome message that appears when someone opens the chat.

   • Show an input placeholder: Select the checkbox and type a short prompt to guide visitors on what to ask (for example, Ask me anything about the course...).

3. Review your changes in the preview panel on the right.

4. Click the Manage knowledge tab.

5. Under Additional text resources, click + Add Resource to add extra materials that help answer participant questions.

6. Choose how you want to add your resource:

   • Upload files: Upload documents from your computer (file types: PDF, HTML, DOCX, XML_USPTO, PPTX, MD, CSV, VTT).

   • Connect link: Add a link to an online resource.

   • Add text: Write or paste text directly.

Tips:

• To edit a resource: Click the More Actions icon

  

  next to the link / text and select Edit.

• To delete a resource: Click the Delete icon

  

  next to uploaded files to delete them. If it's a link or text, click the More Actions icon

  

  .

Wix app

1. (In the Program Settings page) Tap AI Tutor.

2. Tap the Enable AI Tutor toggle.

3. To add knowledge and manage the AI Tutor, go to your site's dashboard.

Step 3 | Test and customize your AI tutor's responses

You can interact with your AI tutor to make sure it gives clear, helpful answers. This is a great way to spot gaps and refine its replies before you launch.

To test your AI tutor's responses:

1. Go to Online Programs in your site's dashboard.

2. Hover over the relevant program and click Edit.

3. Click Engagement.

4. Click AI Tutor.

5. Click Test Tutor.

6. Type a sample question or scenario in the chat box (e.g., “What can I learn here?”).

7. Review the AI tutor’s answer and make note of anything you want to improve.

8. Use your findings to update the knowledge base or program content as needed.

9. When you're happy with your AI tutor, click Publish.

Step 4 | Edit your AI tutor's responses

After launching the AI tutor, stay informed about common questions or issues by monitoring participant interactions. Customize your AI tutor's knowledge and settings based on these interactions to optimize its responses. If needed, you can disable the tutor temporarily until you're ready to go live again.

To edit your AI tutor's responses:

1. Go to Online Programs in your site's dashboard.

2. Hover over the relevant program and click Edit.

3. Click Engagement.

4. Decide what you want to do:

Review your AI tutor's conversations

Click the Show Conversation icon

next to AI Tutor to see participant messages and AI responses.