Wix Online Programs: About Automations for Your Program
Boost your site's success with minimal effort by creating automations to manage your program. Automations streamline repetitive tasks and help you hit your marketing targets. Think of them as a combination of triggers and actions—like sending a welcome email when someone joins your program. You can use built-in triggers and actions, or customize your own.
Ready to create automations for your program?
Go to Automations in your site's dashboard.
Preinstalled Automations
When you add Online Programs to your site, some automations are preinstalled to help everything run smoothly. These include notifications sent to participants, for example, when a join request is approved, and notifications sent to you, for example, when someone completes a program. This helps you save time and stay on top of program activity. Learn to view and manage preinstalled automations.
Note:
The pre-installed Remind participants to complete steps automation includes 2 actions: Send an email and Send a push notification. You can control each action separately or remove one if it's not relevant to your program.
Custom Automations
Choose a trigger
Select the Online Programs app in the automation flow to see its triggers. A trigger is an event that a member or participant does involving your program. This event initiates an automatic response. You can choose from a list of available triggers and select specific programs.
For example, you can remove a participant when they complete a self-paced program. To do so, use the trigger "Participant completes the program". Add a delay of 3 days, and the action "Remove participant", for a specific program.
The built-in triggers for Online Programs are:
Member pays for a program
Member joins a program
Participant completes a step
Participant leaves a program
Participant completes a program
Member's join request declined
Member invited to join a program
Reminder to complete steps
Member's join request approved
Offline payment declined
Program ended without all steps completed
Certificate available to download
Program end date has passed
Payment failed
Participant manually added to program
Choose an action
Select actions that respond to your trigger. You can choose general actions like sending an email or updating Google Sheets. You can also use the specific Online Programs action: Remove a participant. For example: Combine "Program end date has passed" with the action "Remove participant". This will remove participants from a program when it ends.
Participants that are removed by an automation are labeled as Auto-Removed.
FAQs
Click a question below to learn more.
How does the reminder to complete steps automation work?
The reminder to complete steps automation only works for scheduled programs that have a fixed start date. Every day at 09:00 (site’s local time), the system checks the program calendar. If any steps are scheduled for that day, it sends the reminder email and push notification. It does not check whether a participant actually completed those steps, and it does not run for time‑limited self‑paced programs, even if content dripping is enabled.
Why aren’t participants receiving push notifications for daily reminders?
Push notifications for daily reminders are sent through the pre-installed Remind participants to complete steps automation. If participants are not receiving them, check the following:
• You edited the pre-installed automation: If you previously edited the original automation, the Send a push notification action may not be included. Revert the automation to restore the default setup.
• You duplicated the pre-installed automation: If you created a custom version by duplicating the original automation, the Send a push notification action may not be included. Create a new automation to add it.
To check whether the automation is set up correctly, open the Automations tab in your site's dashboard. It should include 2 actions: Send an email and Send a push notification.
How do I select the members or participants who initiated a trigger for a new action?
Some triggers pass the Contact ID of the member or participant who triggered the automation. You can use this Contact ID in your action so the automation only affects that person.
For example, to add someone to a group when they join a program:
Create an automation with the Member joins a program trigger.
Add the Invite to a group action.
In the Contact ID field, open the dropdown and select Contact ID.
When you select Contact ID, the automation uses the contact from the trigger. The same logic applies to other actions that let you choose a contact, such as Send an email or Send a push notification.
How can I manage or edit my program automations?
You manage all of your program automations from the Wix Automations tab in your site’s dashboard. From there, you can turn automations on or off, change the trigger or action, and delete any automations you no longer need. Learn more about managing your automations.