Wix Hotels by HotelRunner: Switching to the New Wix Hotels
You can add the new Wix Hotels by HotelRunner from the Wix App Market. This makes it easier than ever to manage your properties, reservations, staff and guests from your site's dashboard.
To switch from the old Wix Hotels to the new Wix Hotels by HotelRunner, first add the Wix Hotels by HotelRunner app to your site and set it up.
Once you've set up the new app, disable the old Wix Hotels app to stop accepting reservations on your site. Then add your existing reservations to Wix Hotels by HotelRunner, before deleting the old Wix Hotels app.
Step 1 | Add and set up the Wix Hotels by HotelRunner app
Start by adding and setting up the Wix Hotels by HotelRunner app. You can then customize your "Book a room" page, create your rooms, add your business information and set up your payment methods. Once you add and set up the app, you can manage your reservations, staff and guests from your site's dashboard.
To add the new Wix Hotels:
Once you're logged in using the link above, go to the Wix App Market.
Search for 'Wix Hotels'.
Click Add to Site below Wix Hotels by HotelRunner.
Choose the relevant site if you have more than one.
Click Agree & Add.
(In your Editor) Click Add to Site next to Wix Hotels.
Click Save at the top right.
You can then continue setting up your new Wix Hotels pages.
How do I know which version of Wix Hotels I have?
Wix Hotels by Wix is the original version of the app, and appears as "Hotels" in the site dashboard.
When you install Wix Hotels in the App Market, it looks like the examples below:
In the App Market:
In the dashboard:
The new version appears as "Wix Hotels by HotelRunner" in the App Market. The original Hotels tab in the dashboard is replaced by the Property Setup and Property Management tabs.
The new version of Wix Hotels by HotelRunner looks like the examples below:
In the App Market:
In the dashboard:
Step 2 | Hide the old Wix Hotels app on your site
Now that you've added and set up the new Wix Hotels by HotelRunner app, hide the old app to stop accepting reservations with it on your site.
To hide the old Wix Hotels app:
Go to the Book a Room page in your Editor.
Click Pages and Menu
on the left side of the Editor.
Hover over Book a Room.
Click the More Actions icon
.
Click Hide.
Step 3 (Optional) | Contact HotelRunner to switch to the new channel manager
If you used the channel manager in the old Wix Hotels app, contact HotelRunner at wix@hotelrunner.com. Tell them you're switching to the new app, and they will help transfer your existing channel manager account to the new app.
Step 4 | Add your existing reservations to Wix Hotels by HotelRunner
Next, add all your reservations from the old Wix Hotels app to the new Wix Hotels by HotelRunner app. Review all of your reservations in the old app, and then manually add them to the new app.
Before you begin:
Make sure you add all the relevant room types in the Wix Hotels by HotelRunner app before copying your existing reservations from the old Wix Hotels.
Make sure you export your existing reservations from the old Wix Hotels.
Note: You can only export reservations that were made through your Wix site or added manually by you or your staff. You cannot export reservations from external sources.
To add your existing reservations to the Wix Hotels by HotelRunner:
Go to Hotels in your site's dashboard.
Click the Reservations tab.
Hover over a reservation to see more details.
In a separate tab in your browser, open Reservations in the new Wix Hotels by HotelRunner.
Click + Add Reservation at the top.
Fill out the relevant for the first reservation you are copying over, including the reservation, contact and extra details.
Click Add Reservation.
Repeat steps 3 - 7 for each of your existing reservations.
Step 5 | Delete the old Wix Hotels app from your site
Once you've added all of your existing reservations, you can delete the old Wix Hotels app from your site.
To delete the old Wix Hotels app:
Go to Manage Apps in your site's dashboard.
Click the More app actions icon
next to Wix Hotels.
Click Delete app.
What's next?
With the old Wix Hotels removed from your site, you can now:
Set your general, search and guest details rules for your site.
Frequently asked questions (FAQs)
Click on a question below to learn more.
If I used the previous version of Wix Hotels, can I transfer my existing reservations?
The new Wix Hotels by HotelRunner app requires a fresh setup. You need to add existing reservations from your previous Wix Hotels app manually. Learn more about switching to the new Wix Hotels by HotelRunner.
What languages are available in Wix Hotels by HotelRunner?
The Wix Hotels by HotelRunner app is available in English, French, Portuguese, Spanish, Turkish, Italian, Dutch, Japanese, and German.
You can now use Wix Multilingual to reach a broader audience by letting guests view your hotel content in their preferred language.
Can I manage Wix Hotels by HotelRunner from the Wix App?
Currently, it is not possible to manage Wix Hotels by HotelRunner from the Wix App. If you would like to see this feature in the future, you can vote for it here.
How many external channels can I add in the channel manager?
The channel manager comes included when you upgrade your site, but the number of channel connections varies depending on the plan you choose. If you require more connections, you may need to adjust your plan accordingly. No additional fees apply for using the channel manager.