Wix Blog: Troubleshooting Issues on Your Live Site
If your Wix Blog isn’t loading correctly on your live site, clearing your browser’s cache and cookies can usually fix the issue. Follow these troubleshooting steps to refresh your blog and see the latest changes.
Step 1 | Open your blog page in an incognito window
We recommend trying to open your blog page in an incognito window. Select the browser you are using from the list below.
Chrome
Open Google Chrome.
Press Ctrl + Shift + N on your keyboard (Cmd + Shift + N on Mac).
Firefox
Open Firefox.
Press Ctrl + Shift + P on your keyboard (Cmd + Shift + P on Mac).
Safari
Open Safari.
Press Cmd + Shift + N on your keyboard.
Edge
Open Microsoft Edge.
Press Ctrl + Shift + N on your keyboard.
Cache and Cookies
If this solves the issue, make sure you complete step 2 and 3 to clear your browser cache and cookies. This should allow your browser to open as normal.
Step 2 | Clear your cache
To clear your cache, follow the steps below and then select the relevant browser from the list below to view the remaining steps.
Close all windows and tabs of your browser.
Open a new tab, ensuring Wix.com is not open.
Follow the steps for your browser below:
Chrome
Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).
Click the Time range drop-down and select All time.
Select the checkbox next to Cached images and files.
Click Clear data.
Close and reopen Chrome.
Firefox
Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).
Click the drop-down next to Time range to clear: and select Everything.
Select Temporary Cache files and pages.
Note: Deselect all other options.
Click Clear.
Close and reopen Firefox.
Safari
Press Cmd + , to open Preferences.
Click the Advanced tab.
Select the checkbox next to Show Develop menu in menu bar (at the bottom of the window).
Click Develop in Safari's menu bar.
Click Empty Caches.
Close and reopen Safari.
Edge
Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).
Select the checkbox next to Cached data and files and click Clear.
Close and reopen Microsoft Edge.
Step 3 | Clear your cookies
Next, clear your cookies. This can be done every once in a while to help maintain optimum browser performance. Select the browser you are using from the list below.
Chrome
Open Google Chrome.
Click the More Actions icon
in the top right corner.
Click Delete Browsing Data.
Click the Time range drop-down and select the range of time.
Select the checkbox next to Cookies and other site data.
Click Delete Data.
Firefox
Open Firefox.
Click the Open Menu icon
in the upper-right corner.
Select Settings.
Select the Privacy & Security tab.
Click Clear Data.
Select the checkbox next to Cookies and site data.
Note: Deselect all other options.
Close and reopen Firefox.
Safari
Open Safari.
Click Safari.
Click Settings.
Click Privacy.
Click Manage Website Data.
Type wix in the Search field.
Note: Make sure to type "wix" with lowercase letters.
Click Remove All.
Click Done.
Edge
Open Microsoft Edge.
Click the More Actions icon
at the top right.
Click Delete browsing data.
Click Clear now.
FAQs
Click a question below to learn more about troubleshooting blog issues on your live site.
Why is my blog post flickering and disappearing?
This may be caused by a technical issue with or a delay in loading widgets. To help solve this, we recommend trying the following:
Open your blog in incognito or private mode.
Open your browser’s developer tools (for example, in Chrome) to check for errors.
Try accessing your blog from a different device or network to rule out any local issues.
Why is my website not accessible on my network but works on others?
This may be caused by a local network issue, such as your firewall or DNS settings. To help solve this, we recommend trying the following steps:
Make sure your router’s DNS settings are correct. Learn how to check your DNS settings.
Review your firewall settings to confirm nothing is blocking your blog.
Contact your internet service provider for assistance.
(If the issue persists) Reach out to Wix Customer Care for further assistance.
Why is my blog showing a 404 error?
This can happen if your blog isn’t linked to your site’s navigation menu or if the blog app isn’t installed correctly. To help solve this, we recommend the following steps:
Click your site navigation menu.
Click Manage Menu.
Add Wix Blog to your menu.
Publish your changes.
If your blog is still missing, try deleting Wix Blog and re-adding the app to your site.
Why is my website slow to load on mobile or desktop?
Long loading times can happen if your images are too large, your content isn’t optimized, or you’re using too many third-party apps. To speed up your blog loading time, we recommend trying the following:
Minimize the number of elements on your homepage.
Use performance tools like Wix's Site Speed dashboard to identify areas for improvement.
Test your site on different browsers and devices to ensure consistent performance.
How do I check if the issue is with my browser or my site?
Try opening your blog in a different browser or device, or use an incognito or private window. If your blog loads correctly, the issue may be caused by your browser’s cached data.