Wix Restaurants POS: Selling Restaurant Items at a Mobile Point of Sale
Important:
Wix Mobile POS allows you to make sales from your phone while on the go. To process payments in a physical store, learn more about Wix POS Register.
This article is relevant for the Wix Restaurants Orders app. Learn more about Wix Restaurants Orders.
Turn your mobile device into a point of sale so customers can purchase your restaurant menu items.
When selling menu items via mobile POS, you can also add the following to the cart in the same sale:
A custom charge
A Wix Stores product
A Wix Bookings service
Physical gift cards
Step 1 | Set up POS on the Wix app
The first step in turning your phone into a point of sale is to download the Wix app. After the download, you can start accepting cash payments right away.
To accept card payments, you need to do one or both of the following:
Step 2 | Add menu items to the cart
Start by adding restaurant menu items to the cart. If relevant, select item modifiers.
To add menu items to the cart:
Go to your site in the Wix app.
Tap Manage
at the bottom.
Scroll down to the Get Paid section and tap Point of Sale.
If not already selected, tap the Menu Items tab.
Select the first restaurant item.
(Optional) Select modifiers and enter special requests.
Tap Add to Cart.
(Optional) Add any of the following:
Additional restaurant menu items
Store products
Booking services
Physical gift cards
Tap Go to Cart.
Step 3 | (Optional) Add a customer
You can assign an existing customer to the sale or add a new one.
To add a customer:
Tap + Add Customer at the top.
Select an existing customer.
Tap + Add New Contact to enter the new customer's details.
Tap Save.
Step 4 | (Optional) Add a custom charge
A custom charge is a sum of money you collect that is not connected to any menu item, store product, or bookings service. For example, if you sell your customer a special item that isn't on the menu, you can charge for it by adding a custom amount.
To add a custom charge:
Tap Add Custom Amount.
Enter the amount you want to charge, including cents.
(Optional) Tap Add Note and enter information about the sale.
Tip: Notes can only be viewed on invoices.
Tap Apply.
Tap Go to Cart.
Step 5 | (Optional) Add a discount or redeem a coupon
You can offer customers a price reduction in two ways. If you created coupons, you can allow customers to redeem a coupon at checkout. Alternatively, you can add a discount to a specific product or to the entire sale.
Note:
You cannot add a discount and apply a coupon to the same sale. Learn more about offering discounts and coupons.
To add a discount or coupon:
Let a customer redeem a coupon
Tap Redeem a Coupon.
Enter the code or tap Choose from the coupon list and select it.
Tap Done.
Tap Apply.
Add a Discount to the entire cart
Tap Add a Discount.
Select a discount option:
Percentage discount: Tap %, enter the percentage, and tap Apply.
Price discount: Tap $, enter the amount and tap Apply.
Add a discount to a product
Tap a product and select Add Item Discount.
Select a discount option:
Percentage discount: Tap %, enter the percentage, add a note (optional), and tap Apply.
Price discount: Tap $, enter the amount, add a note (optional), and tap Apply.
Step 6 | Process the payment
Now you can proceed to checkout and select how you want to be paid. When processing payment for menu items, a notification is sent to your dashboard about the incoming order.
To process payment for the order:
Tap Charge.
Choose the relevant payment method:
Cash
Tap Cash.
Choose how to enter the amount:
Select a preset cash amount you received from the client.
Enter the exact cash amount you receive, then tap Accept Cash.
Give your client their change as shown on screen.
(Optional) Tap Add a note at the top right to record details about the sale.
Note: The note can be up to 100 characters long.
(Optional) Tap Save.
(Optional) Choose how to provide a receipt:
Email a receipt:
Tap Email receipt.
Enter the customer's email address and name (optional), or tap Go to Contacts to select existing details on your contacts list.
Tap Send Receipt.
Send a text receipt: Tap Text receipt, enter the phone number and then tap Text Receipt.
Print a receipt: Tap Print receipt. If you have not set up your thermal printer, learn how to set up receipt printing for Mobile POS.
Card
Tap Card.
Let customer swipe, insert, or tap the customer's credit card.
(Optional) Tap Add a note at the top right to record details about the sale.
Note: The note can be up to 100 characters long.
(Optional) Tap Save.
(Optional) Choose how to provide a receipt:
Email a receipt:
Tap Email receipt.
Enter the customer's email address and name (optional), or tap Go to Contacts to select existing details on your contacts list.
Tap Send Receipt.
Send a text receipt: Tap Text receipt, enter the phone number and then tap Text Receipt.
Print a receipt: Tap Print receipt. If you have not set up your thermal printer, learn how to set up receipt printing for Mobile POS.
(US and UK only) Tap to Pay
After setting up Tap to Pay, you can use your phone as a card reader.
Tap Card.
Let the customer tap their credit card on your mobile device.
(Optional) Tap Add a note at the top right to record details about the sale.
Note: The note can be up to 100 characters long.
(Optional) Tap Save.
(Optional) Choose how to provide a receipt:
Email a receipt:
Tap Email receipt.
Enter the customer's email address and name (optional), or tap Go to Contacts to select existing details on your contacts list.
Tap Send Receipt.
Send a text receipt: Tap Text receipt, enter the phone number and then tap Text Receipt.
Print a receipt: Tap Print receipt. If you have not set up your thermal printer, learn how to set up receipt printing for Mobile POS.
Manual card entry
The option of manually entering card details is open to merchants using a payment provider that allows manual card entry payments.
Important: Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. Note that in case of fraud, it is the merchant who is liable. Learn more about handling offline card payments.
Tap Manual card entry.
Enter all the credit card details and tap Confirm & Pay.
(Optional) Tap Add a note at the top right to record details about the sale
Note: The note can be up to 100 characters long.
(Optional) Tap Save.
(Optional) Choose how to provide a receipt:
Email a receipt:
Tap Email receipt.
Enter the customer's email address and name (optional), or tap Go to Contacts to select existing details on your contacts list.
Tap Send Receipt.
Send a text receipt: Tap Text receipt, enter the phone number and then tap Text Receipt.
Print a receipt: Tap Print receipt. If you have not set up your thermal printer, learn how to set up receipt printing for Mobile POS.
Note: Wix Payments processing fees for manual card entry are the same as for other card payments. Learn more about Wix Payments fees.
Gift card
If you sell virtual Gift Cards on your site or physical gift cards at your POS, you can allow customers to redeem the cards when making purchases.
Tip: If the price of the sale is worth more than the value of the card, customers can pay for the remaining cost using any other payment method.
To accept gift card payment:
Tap Gift card.
Enter your customer's gift card code or scan their physical gift card and tap Apply.
Note: Only merchants using Wix POS Register can redeem physical gift cards.
Tap Complete Sale.
(Optional) Tap Add a note at the top right to record details about the sale.
Note: The note can be up to 100 characters long.
(Optional) Tap Save.
(Optional) Choose how to provide a receipt:
Email a receipt:
Tap Email receipt.
Enter the customer's email address and name (optional), or tap Go to Contacts to select existing details on your contacts list.
Tap Send Receipt.
Send a text receipt: Tap Text receipt, enter the phone number and then tap Text Receipt.
Print a receipt: Tap Print receipt. If you have not set up your thermal printer, learn how to set up receipt printing for Mobile POS.
Split payment
Tap Split Payment.
Collect the first payment:
Enter the first payment amount or tap Split into equal payments and select the number of payments.
Tap Continue.
Tap Cash, Card, or Manual card entry and follow the relevant steps above to complete the first payment.
Select an option:
Collect an additional payment(s):
Tap Continue.
Process 1 or more additional payments.
Mark the order as Partially Paid: Tap Mark as Partially Paid.
Save order and charge later
With this option, you can create an unpaid order which is added to the Orders tab. When you're ready, you can accept payment on mobile, from the Wix dashboard, or at a Wix POS Register point of sale.
To save your order, simply tap Save order and charge later.
FAQs
Click a question below to learn more about mobile POS.
Can I collect tax at my point of sale?
How can I collect tips?
In POS settings, you can enable tipping. When you do, you'll see the option to add a tip as part of the checkout process. Learn how to collect tips at a mobile POS.
Can I customize receipts?
Yes, you can add your company logo, display your return policy, and more. Learn how to customize Mobile POS receipts.
How can I remove an item or all items from the cart?
You can tap an item to remove it or change the quantity. To remove all the items in the cart tap the More Actions icon
at the top right and then Clear Cart.
How can I send (or resend) my client a receipt at a later date?
You can send (or resend) a receipt later from the Orders tab in the Wix app.
Tap Manage
at the bottom.
Select Orders.
Select the relevant order.
Tap the More Actions icon
at the top right.
Select Email receipt.
Troubleshooting
If new products you added on desktop are not appearing right away on mobile or if some of the product information isn't loading properly, try the steps below.
Step 1 | Refresh the screen
To refresh the product list, pull down on the screen. The Refresh icon
indicates that the screen is refreshing.
Step 2 | Reload the screen
Tap the More Actions icon
at the top right.
Tap POS Help & Troubleshooting.
Tap Reload Catalog.