Wix Receipts: Issuing Receipts
Wix Receipts lets you generate and send official proof of purchase to your customers once a payment is successfully processed for orders, invoices, or pay links. This helps you keep clear records and provides your customers with peace of mind.
Imagine a customer buying a handmade necklace from your online store; with Wix Receipts, they receive a professional receipt instantly, confirming their payment and making your business look more credible.
Before you begin:
Customize your receipts before you start issuing them to make sure they show your branding and contain the details you want to include. Learn how to customize receipts.
Key differences between a receipt and an invoice
Wix Receipts and Wix Invoices are two tools designed to help you manage payments within your business. Invoices are ideal for requesting payments, while receipts act as official proof of payment once a transaction is successfully processed. Together, they provide simple, effective options for managing customer payments and maintaining accurate records.
Invoice: A document sent to customers to request payment for goods or services. Invoices are typically used before a payment is completed and include details like the amount owed, the due date, and payment methods. You can also issue an invoice after a payment has been made, if you need to provide a payment record for your customer. Learn more about creating an invoice.
Receipt: A document issued after payment has been successfully made. Receipts confirm transactions, providing proof of payment for both your business and your customers.
Issuing receipts
Receipts are PDFs created for payments you received. You can create receipts for funds collected through:
Orders: Paid orders generated through Wix Stores, Wix Bookings, Wix Restaurant Orders (New), or Wix Donations
Pay Links: Paid pay link requests issued through Pay Links
Orders tab
Go to Orders in your site's dashboard.
Click the relevant paid order.
Click the More Actions drop-down.
Select Create receipt.
Click Create receipt to confirm.
Download, print, or email the receipt using the links at the top.
Tip:
If an order was paid for using more than 1 payment method, receipts are created per payment.
Pay Links
Go to Pay Links in your site's dashboard.
Click the More Actions icon
next to the relevant paid or partially paid pay link.
Click the Issue Receipt icon
under Payments.
Download, print, or email the receipt using the available links.
Automating receipt generation
Enable automations to streamline receipt generation and email notifications for customer payments. You can automatically generate receipts for invoice payments and when payments are added to the related order. You can also send an automated receipt email when full payment for an order is complete.
To automate receipt generation:
Go to Receipt Settings in your site dashboard.
Click the Automations tab.
In the Automated receipts section, enable the relevant toggles in each tab:
Generate receipt for invoice payment: Automatically generate a receipt whenever an invoice payment is received.
Create receipt when a payment is added to the order: Automatically generate a receipt when a payment is added to an order.
Send a receipt email: Automatically send an email receipt to the customer after a receipt is issued.
Viewing your issued receipts
You can go back to receipts you've already created to view them yourself or to send to your customer.
Orders tab
When viewing an order, you can expand the Customer paid section and click the Receipt icon
.
Alternatively, to view receipts in the list of orders in the Orders tab, you need to first display the receipts column.
To display the Receipts column in the Orders tab:
Go to Orders in your site's dashboard.
Click the Customize Column icon
at the top right.
Select the checkmarks next to Receipts.
With the receipt column enabled, you can click the Receipt icon
next to the relevant order to view or resend a receipt.
Invoices
Click the relevant paid invoice.
Click More Actions.
Select View receipt.
Pay Links
Go to Pay Links in your site's dashboard.
Select the relevant paid, or partially paid, pay link.
Click the View Receipt icon
next to the relevant payment.
Download, print, or email the receipt using the available links.
Viewing and managing your receipts list
Keep track of all your issued receipts in one centralized location. This allows you to monitor your transactions, stay organized, and ensure accurate record-keeping for your business. You can download a PDF of some or all of your receipts for your offline records, or to share with your financial advisor or bookkeeper.
To view a complete list of your issued receipts:
Go to Receipts in your site's dashboard.
Choose from the following options:
Preview, print or send via email
You can preview, print, or email any of your issued receipts at any time.
Click the More Actions icon
next to the relevant receipt.
Choose the relevant option:
Preview: Click to view the receipt.
Print: Click to print the receipt, following the on-screen instructions.
Send via email: Click to send the customer an emailed version of the receipt. Check the details are correct and then click Send Via Email again to confirm.
Note: You can edit this email in Automations under Receipt Settings. Any changes will appear on all receipts sent from your account.
View order
View the orders associated with your issued receipts at any time. This is great for double-checking all products or services included in an order are accounted for in the receipt.
Click the More Actions icon
next to the relevant receipt.
Click View order.
View payment
You can view specific payments made on an order that generated a receipt. This is a useful way of checking which payment options your clients and customers prefer.
Click the More Actions icon
next to the relevant receipt.
Click View payment.
Download a receipt
You can download .pdf versions of your issued receipts to store offline.
Hover over the relevant receipt.
Click the Download PDF icon
.
Downloading multiple receipts as a single PDF
You can select specific receipts, or download all of them, as a single PDF file.
Select the checkbox next to all relevant receipts you want to download.
Click Download PDF at the top.
Tip:
To view issued receipts in Orders in your site's dashboard, click Customize
at the top, and then select the checkbox next to receipts.
Frequently asked questions (FAQs)
Click a question below to learn more:
Can I issue a receipt for a paid invoice?
Yes, you can use automations to ensure that a receipt is issued once an invoice is paid. Learn how to set up this process in the Automations tab.
Can I use Wix Invoices and Wix Receipts?
Yes, Wix Invoices are still available. You can use them to request payments or to document paid orders. They’re now paired with Wix Receipts, which provide proof of payment.
Can I enable both automatic invoicing and automatic receipts?
While it is technically possible to enable both automatic receipts and invoice for every paid order, this may cause single sales to appear twice in your financial reports, leading to an over-reporting of revenue.
We recommend enabling either one or the other.
How can I change the receipt numbering format?
You can adjust the numbering format by going to Receipt Settings in your site's dashboard. Click to expand the Numbering section and then use the available settings to customize your or update your receipt numbering.
Customize it to align with your previous invoice numbering system, if needed. Learn more about customizing your receipts.
Can I issue a refund for a return using Wix Receipts?
No, you currently cannot issue refunds for returns using Wix Receipts. You can issue refunds from the Orders tab in your site's dashboard. Learn more about issuing refunds.