Wix POS Register: Troubleshooting Your Wix POS
Important:
This article is about the Wix POS Register tablet for brick-and-mortar businesses.
For info on using POS on a mobile device, learn more about our Mobile POS solution.
Check out these quick steps you can take to troubleshoot common POS issues.
Restart your POS system
Restarting resolves many common issues. On the Troubleshooting screen, tap Restart, or follow the steps below.
Open the POS tablet.
Tap the Menu icon at the bottom left.
Tap Settings.
Scroll down and tap App & Tablet.
Select Troubleshooting.
Tap Restart.
Update POS Register software
Most errors occur when your POS Register is running an outdated software version.
To update the software:
Open the POS tablet.
Tap the Menu icon at the bottom left.
Tap Settings.
Scroll down and tap App & Tablet.
Tap Check for Updates.
If an update is available, update your software.
Clear your app data
Open the POS tablet.
Tap the Menu icon at the bottom left.
Tap Settings.
Scroll down and tap App & Tablet.
Select Troubleshooting.
Tap Clear Data.
If the issue persists, go to the Troubleshooting screen and tap Create Report next to Share a System Report so the support team can investigate the issue.