Wix POS Register: Troubleshooting Your Tablet
Important:
This article is about the Wix POS Register for brick-and-mortar businesses.
If you are experiencing issues with the Wix POS Register, check out our solutions below.
Updating software
Most errors on the Wix POS Register are caused by an outdated software version. Before trying other troubleshooting solutions, we recommend checking for updates and updating to the latest version.
To update the Wix POS Register software:
(In your POS tablet) Tap the Menu icon at the bottom left.
Tap Settings.
Scroll down and tap App & Tablet.
Tap Check for Updates.
If an update is available, update your software.
Troubleshooting error messages
There are a number of error messages that may appear while using your tablet. Check the table below to learn how to resolve the specific error you see.
To troubleshoot error messages:
Error | Solution |
Sync failures: Products, Sales, Customers and Catalog  | Solutions: * Tap Refresh to try again. * If the Refresh button is missing, pull the screen downwards to refresh. If tablet is still not working: 1. Tap Settings. 2. Tap App and Tablet settings. 3. Clear catalog cache. |
Internet issues  | Solution: To verify that your store's WiFi network is working tap Open Internet Settings in the POS pop-up and check that the tablet is connected to the internet. |
Fetching Your Data...  | Solution: Wait a few minutes for the app to load your store's information. |
POS App Crashed  | Solutions: * Tap Restart POS App button. * Check for updates. Install if available. * Restart the tablet manually. |
Tip:
You can also access troubleshooting help and information in the tablet. Tap the Menu icon
at the bottom left,then tap Settings. Scroll down to App & Tablet and select Troubleshooting.
