Wix POS Register: About Your Tablet

Important:

• This article is about the Wix POS Register for brick & mortar businesses.

• It is no longer possible to purchase the HP Engage One tablet.

Your POS Register tablet is where you make sales, manage staff hours, and much more.

Setting up and activating the tablet

When you turn on the tablet for the first time, you'll see a step-by-step guide that walks you through the setup process. Connect the tablet to your Wi-Fi network, then log in to your Wix account.

To set up the tablet:

1. Turn on the tablet.

2. Set up the Wi-Fi connection:

   1. Tap Setup Wi-Fi at the bottom of the screen.

   2. Tap the network you want to connect to.

      Important: Connect to your own Wi-Fi account, not a public one (e.g. a mall's Wi-Fi)

3. Enter your Wix account's email and password and tap Log In.

   Note: If you have more than one Wix account, make sure to log into the account with the site you want to connect to.

4. Tap Let's Go! at the bottom to get started.

5. Connect the tablet to the rest of your hardware.

   Tip: You can always check the status of your hardware to make sure everything's connected properly.

Navigating the POS app

Your tablet comes with the Wix POS app pre-installed. When you turn the tablet on, this app is the only one that appears.

The Wix POS app includes a main menu, always available at the bottom left corner of the screen as well as other links accessible from the bottom bar.

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Tap the Menu icon

to access the following:

• Reports: View reports about sales, cash, logged work hours, and more.

• Catalog: Manage your products, services, categories, and saved discounts.

• Cash register: Enable cash register management.

• Settings: Access most functions, including setting up tax and receipts, adding new staff, checking your hardware status, and updating the POS tablet.

• Help: Access help articles, right in the tablet.

From the bottom bar, you can easily get to the following:

• Checkout: Tap to make a sale.

• Sales History: View a log of all your sales, both online and via the POS and issue receipts.

• Customers: View and manage your list of saved customers.

Syncing the tablet with your site

When you make changes (e.g. add new items to your catalog, make sales) at your point of sale or on your site, the information syncs so it appears after a short time on both platforms. You can also manually sync to speed up the process.

To sync with your site:

1. Open the POS tablet.

2. Tap the Menu icon

   

   at the bottom left.

3. Tap Settings.

4. Scroll down and tap App & Tablet.

5. Tap Re-sync Data.

Tip:

You can also pull down the Products, Services, Catalog, Sales History, or Customers pages to resync them.

Updating the POS software

Check periodically for software updates and install them when available.

To update the software:

1. Open the POS tablet.

2. Tap the Menu icon

   

   at the bottom left.

3. Tap Settings.

4. Scroll down and tap App & Tablet.

5. Tap Check for Updates.

6. Tap to install available updates.

Troubleshooting

If the tablet displays an error message, check out these troubleshooting steps.