Wix POS Go: Selling Store Products
Important:
This article is about selling products while using the Wix POS Go as a standalone device.
The Wix POS Go card reader is currently available only in the US, Canada, and the UK.
With its intuitive touchscreen, the card reader allows you to browse through your store products, add the products to the cart, and then accept payment by card, cash, or gift card .
Checking out customers using Wix POS Go
After setting up your Wix POS Go and connecting it to your site, you can use it completely on its own to collect payments without the need for your phone or apps. Follow the steps below based on the type of payment you are collecting.
To check out customers:
Go to the Checkout tab on the bottom navigation bar of your Wix POS Go.
Add items to the sale:
Add products:
Tap Products.
(Optional) Scan a barcode, filter products, or search for products.
Tap a product to add it to the cart.
(Optional) Tap to select a variant.
Tap the price total to add items to your cart.
Add a custom charge:
Tap Custom Charge.
Enter your custom amount on the screen.
Tip: Use the minus and plus buttons to multiply the custom charge.
(Optional) Enter a description.
Tap the Add tax toggle to enable or disable it.
Tap Add to Cart.
(Optional) Tap Add Customer to select a customer from your contacts.
Tap Charge.
(Optional) Tap Split Payment to break the payment into 2 or more separate charges.
Select a payment method:
Cash: Accept the payment in cash.
Card: Prompt the customer to tap or insert their card on the Wix POS Go device.
Gift card: Scan or enter the gift card code.
Select a receipt option.
Note: When choosing to send an email receipt, you can fill out the customer's details or search your existing contacts for a customer.
Tips:
From the cart you can:
Tap Actions to add a custom charge, add a discount, redeem a coupon, or clear the cart.
Tap products to edit or remove them.
Tap Tax to disable tax for this sale.
Troubleshooting your Wix POS Go
Click an option below to learn how to troubleshoot the most common issues with using the Wix POS Go.
I am unable to complete a sale
Go to the More tab on the bottom navigation bar of your device and tap Reload Catalog.
If you still cannot complete your sale, restart your device by pressing and holding the button on the side.
My device is stuck or unresponsive
Restart your device by pressing and holding the button on the side.
If the problem persists, let us know your Wix POS Go serial number, which is located at the back of your device.
FAQs
Click a question below to learn more.
Can I issue refunds with the Wix POS Go?
Yes, you can issue partial or complete refunds for orders. Learn more about issuing refunds for sales made using the Wix POS Go.
What types of cards does the Wix POS Go card reader accept?
The Wix POS Go card reader accepts Visa, Mastercard, American Express, Discover & Diners Club, China UnionPay, Japan Credit Bureau, Cartes Bancaires and Interac cards.
How do I switch between sites on the Wix POS Go?
To switch between sites, tap the More tab at the bottom of your card reader, then tap Switch sites to select a site in the same Wix account. This flexibility allows you to use the same card reader for multiple businesses.
Note: To access sites in other Wix accounts, log out from your current account in your Wix POS Go and then pair your device with the new account.
Can I change the currency on my device?
No. If you want to change the currency that appears on your device, go to Language & Region in your site's settings and select a different Main currency from the dropdown. This change will automatically be reflected on your device, but will also change the currency your visitors see by default on your site.
Can I see my previous sales?
To access your previous sales list, tap Sales History in the bottom navigation bar of your device. You can tap each sale to see more details such as date, status, seller, customer info, tip info and more.
How do I know if a card payment was not successful?
If payment was not successful, a notification will be shown on your Wix POS Go screen to let you know. This will also be reflected on your Sales History tab, where the order status will display as Unpaid.
Can I collect payment for previously unpaid orders from my Sales History?
No. To use the Wix POS Go to collect payment for previously unpaid orders, you must initiate payment from your site's dashboard or from your POS Register tablet.
Can I give my customers printed receipts?
Yes. Learn how to set up printed receipts on the Wix POS Go.
Can I enable tipping on the Wix POS Go?
Yes, to enable and set up tipping, tap More at the bottom right and select Settings. Under Tips you can enable or disable tipping, select preset tipping percentages, and manage custom tipping.
Learn more about managing your device settings.