Wix Payments: Adding Funds to Cover Refunds

You may need to refund a customer and currently don't have enough funds in your Wix Payments account to cover the return. If your current balance can't cover a specific refund, you'll need to add funds to your Wix Payments account.

Issuing a refund and adding funds

Issue refunds from your Wix Payments account on desktop or from the Wix app on your mobile device.

Desktop

1. Go to Payments in your site's dashboard.

2. Select the payment to refund.

3. Click Refund.

   

4. Enter the amount you wish to refund.

5. (Optional) Add a note.

6. Click Refund and confirm by clicking Yes, Refund.

7. If you don't have sufficient funds in your account to cover the refund, you'll see an option to transfer additional funds. To add funds and refund your customer:

   1. Click Add Funds & Complete Refund to add funds to your account.

   2. Enter your credit / debit card details and click Add Funds & Complete Refund.

Wix app

1. Go to Payments in the Wix app.

2. Tap on the payment to refund.

3. Tap Refund.

   

4. (Optional) Tap the Note icon

   

   to add a note of the details of this refund and tap Save.

5. Enter the amount to refund, and tap Issue Refund.

6. Tap Issue Refund to confirm.

7. If you don't have sufficient funds in your account to cover the refund, you'll see an option to transfer additional funds. To add funds to refund your customer:

   1. Click Add Funds & Complete Refund to add funds to your account.

   2. Enter the amount of funds to be added and tap Continue.

   3. Enter your payment details and tap Add Funds.

What's next?

Once the funds are processed, we'll automatically refund the relevant customer. It may take up to 3-5 business days for the refund to appear in your customer's statement.

FAQs

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