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Creating your eventWix Events: Creating and Managing Event Categories < Back Creating your event Wix Events: Creating and Managing Event Categories Create categories for your events to keep them organized. This also allows you to display different types of events on different site pages. In this article, learn more about: Creating a new event category Adding or removing a category from an event Renaming a category Deleting a category Frequently asked questions (FAQs) Creating an event category Start by choosing a name for your category. Then, select the events you want to place in that category. To create an event category: Go to Event Categories in your site's dashboard. Click + New Category . Enter a category name and click the Checkmark icon . Note: This name doesn't appear on your site. You use it to select a category to display. Click + Connect Events . Select the checkbox next to the relevant events, or the checkbox at the top to select all events. Tip: You can adjust the filters at the top right to view specific events. Click Confirm . Adding or removing an event from a category When you create a new event or edit an existing one, you can select which categories it belongs to. To add or remove a category from an event: Go to Events in your site's dashboard. Click the relevant event. Click Edit Details under Event details . Choose what you want to do:Add the event to a category: Click + Add Category and select the checkbox next to the relevant category. Remove a category: Deselect the checkbox next to the category you want to remove. Click Confirm . Renaming a category You can give a category a new name at any time. This name is only used for internal purposes, and isn't displayed on your live site. To rename a category: Go to Event Categories in your site's dashboard. Hover over the relevant category and click Edit . Edit the category name and click the Checkmark icon . Deleting a category You can always delete a category that you no longer need. When deleting a category, the events connected to the category are not deleted. Note: If you delete a category that is displayed on a site page, the page will display all of your events instead. Be sure to make any necessary adjustments in the editor after deleting the category. To delete a category: Go to Event Categories in your site's dashboard. Click the More Actions icon next to the relevant category. Click Delete . Click Delete to confirm. FAQs Click a question to learn more managing event categories. How can I display my events by category on my site? Using event categories, you can display any group of events on any page . For example, you can create separate pages for art, music, and festivals but also pages for different locations. The same art event can be displayed on your art page and also on your downtown location page. Can I add the same event to more than one category? Yes. The same event can be added to multiple categories. Can I remove an event from a category? Yes. You can also go to the Event Categories tab to add or remove events from a category. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Using the Wix app to manage your bookingsWix Bookings: Managing Your Business Hours Using the Wix App < Back Using the Wix app to manage your bookings Wix Bookings: Managing Your Business Hours Using the Wix App Manage your business hours on the go using the Wix app, so both members and staff know when they can book sessions. After setting your default business hours, you can add specific hours for individual staff members. In this article, learn more about: Setting default business hours for your business Checking business hours on your site Setting your default business hours Let your clients know what your opening hours are by setting your default business hours. Tip: You can also create custom working hours for your staff members outside your regular hours of business. To set your default business hours: Go to your site in the Wix app. Tap Manage at the bottom. Scroll down and tap Settings . Tap Booking Settings . Tap Default Hours . Select the checkboxes next to each day your business is open. Enter a default start and end time for each day (e.g. 9:00 AM to 6:00 PM). (Optional) Add another time period if your business closes at any point during the day:Tap + Add Hours . Enter a start and end time. (e.g. 9:00 AM - 12:00 PM and 1:00 PM - 6:00 PM). Tap Save . Checking business hours on your site After you set your staff and default business hours, your members can visit your site on a desktop or mobile device, select a service and a staff member, and see which spots are available. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up shipping & fulfillmentWix Stores: Printing Shipping Labels with the Shippo 3rd-Party-App < Back Setting up shipping & fulfillment Wix Stores: Printing Shipping Labels with the Shippo 3rd-Party-App Shippo is a multi-carrier shipping solution that lets you purchase and print shipping labels. You can use Shippo to print labels for both domestic and international orders. Tip: Wix also offers an integrated solution that lets you purchase shipping labels (powered by Shippo) directly from your site's dashboard. Learn more about printing labels with Wix Shipping . In this article, learn more about: Adding the Shippo app Frequently Asked Questions (FAQs) Adding the Shippo 3rd-party app Before you begin: Make sure you've entered your business address in the Business Info page . Add the Shippo app to your site and start printing shipping labels. After setup, your previous orders appear in Shippo. From there, you can select the order you want to fulfill and then purchase and print the label. To add the Shippo app: Go to the Wix App Market in your site's dashboard. Search for the Shippo app in the search bar. Click Add to Site . Click Agree & Add . Do one of the following actions:Log into your existing Shippo account. Create a new Shippo account: Fill in the required fields. Click Try Shippo for Free . Fill in the required information about your business. Click Finish . FAQs Learn more about printing shipping labels using the Shippo third-party app. Which carriers does Shippo work with? The list of available carriers varies according to your location. Learn more about carriers supported by Shippo . Where do I go to print shipping labels? To print shipping labels, go to Shippo in the Wix dashboard. There, you'll see your store orders. Tip: You can also log in to the Shippo site and print labels from there. To access Shippo: Go to Manage Apps in your site's dashboard . Click Open next to Shippo - Rates & Labels . Can I customize the size of the label? Yes, when printing, you can choose which size you want to print the label. How can I sync between my store and Shippo to see the latest orders? Click Sync Orders to manually sync your store data. How can I get more information on how to print shipping labels with Shippo? Learn how to: Configure label settings Customize package settings Create a label Visit the Shippo Help Center for more information. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Third Party Payment ProvidersConnecting Vyne as a Payment Provider < Back Third Party Payment Providers Connecting Vyne as a Payment Provider Accept payments from your customers in the United Kingdom using Vyne as your payment provider. General Info Supported countries United Kingdom Supported currencies GBP Supported payment methods Pay with bank Transaction fees From 0.9% + 10p per transaction Minimum transaction amount £1 Notes The currency used in your Wix account must match the currency in your Vyne account. If the currencies do not match, the transactions may be declined . Learn how to change your currency Managing your account For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, visit Vyne Connecting Vyne Go to Accept Payments on your dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. Click See More Payment Options. Click Connect next to Vyne. Depending on whether you are creating a new Vyne account, or have an existing account, follow the instructions: Have an account Enter your API Key and API Secret. Click Connect . Don't have an account Click Create Vyne account . Fill in the registration form. Wait for an email from Vyne to get your API Key and API Secret credentials. Return to Accept Payments (repeat steps 1-4) and follow the steps under Have an account to connect your account. FAQs Click a question below to learn more about accepting payments. How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. For Vyne, follow the steps above to accept online payments. Once connected, you need to have your account successfully verified to receive payouts. Is my currency supported? Be aware that payments will fail If you are using an unsupported currency. The currency used in your payment provider account must match the currency that you set in your Wix account . If you need to change the currency set in your provider account, please contact your payment provider. If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers . Learn how to change your payment provider . What is a minimum payment amount? Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed. Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans . Please contact your payment provider to get the most up-to-date information about their minimum payment threshold. Can I offer recurring payments? To offer recurring payments, you must connect a payment provider that supports recurring payments . How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . My customers' payments are being declined. What can I do? If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments . Why can’t I connect my desired payment provider? If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Taking online ordersWix Restaurants: Requesting Additional POS Integrations < Back Taking online orders Wix Restaurants: Requesting Additional POS Integrations Currently, integrating Wix Restaurants with a POS (Point of Sale) system is partially supported. You can connect your Wix Restaurant site to Square POS in the US, or use a webhook to integrate Wix Restaurants with a POS. We are constantly working to add additional Point of Sale systems and we'd like to hear from you. Click on a POS listed below to vote for it: Clover POS Toast POS Revel POS Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Additional Wix AppsWix Apps: Adding the Download The Mobile App App to Your Site < Back Additional Wix Apps Wix Apps: Adding the Download The Mobile App App to Your Site Wix offers a collection of mobile apps to download in the App Store and Google Play, these are known as "Member apps ". Adding the "Download My Mobile App" app to your site, helps boost engagement for your member app. After you add the app to your site, you can invite your site visitors to download your member app and interact with your business from anywhere. Once your site visitors join, they can register to your classes and participate in other activities. The app is also fully customizable, so you can really enhance your visitor experience. To add the app to your site: Go to your editor . Click Add Apps on the left side of the editor. Search for "Download The Mobile App" in the search bar. Click Add to Site . Click OK . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Adding videos & channelsWix Video: Supported Files < Back Adding videos & channels Wix Video: Supported Files You can upload a broad variety of file formats to Wix Video. Once you begin the uploading process, your files are re-formatted ("encoded") for optimal playback across all platforms and screens. Supported files for videos in Wix Video Wix Video supports the following popular video formats: .avi .mpeg .mpg .mpe .mp4 .mkv .webm .mov .ogv .vob .m4v .3gp .divx .xvid .mxf .wmv Wix Video supports videos that are between 480x470 pixels to 1920x1080 pixels. The size limit for video files is 15GB per file. Once uploaded, your video is automatically transcoded into MPEG4 (containing the H.264 codec). Supported files for the channel cover image, video cover image and video poster File Types: JPG, GIF, PNG Size for Video Cover Image and Channel Cover Image: 1920 x 1080px Size for Video Poster: 1944 x 2880px Supported files for video trailer and video channel cover File Types: You can upload trailer files in all of the formats that work for regular videos. See above. Size: Up to 100MB Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Selling with Photo Albums StoreWix Photo Albums: Withdrawing Your Earnings in the Wix Photo Albums Store < Back Selling with Photo Albums Store Wix Photo Albums: Withdrawing Your Earnings in the Wix Photo Albums Store Important: Wix Photo Albums Store is not available to all users. As of February 2023, it is no longer possible to add Wix Photo Albums Store to your site. As an alternative, you can add Wix Stores to your site and connect it to Printful to sell your photos. How you withdraw your earnings from your art sales depends on what type of files you sell in your store. I'm selling: Digital and Prints Digital files only Selling Digital and Prints If you sell digital and print images, the images are sold through a third-party service, Order a Print and not through Wix. You can withdraw your earnings at any time on the Withdrawals tab of your Wix Photo Albums Store, all you need is a PayPal account. Important: It may take up to 5 days for your earnings to appear in your PayPal account after withdrawing them. Selling Digital Files Only If you only sell digital files in your Wix Photo Albums Store, the revenue for each sale will go straight to the account that is set up to receive payments. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix Contacts FAQWix Contacts: Exporting Your Contacts < Back Wix Contacts FAQ Wix Contacts: Exporting Your Contacts Export your contacts to back up your contact list or to copy contacts to a different platform. You can export up to 50,000 site contacts at once to a CSV file. Choose to export all your contacts or selected contacts or contact groups. You can also export contacts from an external mail provider like Gmail or Outlook before importing the file into your Wix site's contact list. Exporting your contacts from Wix Export contacts from your Wix site contact list. Make sure you are the site owner, as only the site owner can export contacts. To export your contacts: Go to Contacts in your site's dashboard. Click the Import / Export drop-down and select Export contacts . If you want to export specific contacts, select the checkboxes next to the relevant contact(s) in your contact list before completing Step 2. Choose the contacts to export:Selected Contacts: Exports only the contacts selected from the contact list. By Label: Click the drop-down menu to select a contact group, or select All Contacts . Select the relevant file format:Regular CSV file Google CSV file Outlook CSV file Click Export . Save the file to your computer. Notes about exporting in Google CSV file format: The following Wix Contacts fields are not supported by Google: email subscription status, SMS subscription status, language, and created date. These fields will be imported as Google custom fields. Currently labels are not exported in this format. Google is limited to 5 email, phone, and address per contact so Wix exports the CSV accordingly. Wix can export up to 16 custom fields (per Google's limitation). If there are more than 16 custom fields, the oldest fields are taken first. Exporting contacts from an external mail host You can also export your contacts from external mail hosts like Gmail or Outlook. Once you have exported from the provider, you can import the CSV file to your site's contact list. To export contacts from an external mail host: Choose the relevant external host and follow the instructions on their website: Gmail Gmail allows you to export all contacts at once. You receive a CSV file which you can upload to your Wix contact list. Learn how to export contacts from Gmail . Outlook From Outlook, you can export your entire contact list or specific folders. Learn how to export contacts from Outlook . Other mail hosts If the CSV file format of your email service provider is different to the Gmail or Outlook format (services such as Nimble, Mailchimp), copy the contacts from the exported CSV file to the Wix CSV template. 2. Import the new file to your contact list. FAQs Click a question below to learn more about exporting your contacts. How many contacts can I export at once? You can export up to 50,000 contacts at a time. Can I export only specific contacts? Yes. To export specific contacts, select the checkbox next to the relevant contact(s) in the contact list before clicking Export . What file formats can I export contacts in? You can export your contacts in Regular CSV, Google CSV, or Outlook CSV formats. Once I export contacts from an external mail host, how do I prepare the CSV file to import to Wix? After exporting your contacts from an external mail host, your CSV file should be ready to import to your Wix contacts. There is no need to open or change the file's content. If you want to edit any contact details before importing, please note the following: You can view and edit the CSV file in MS Excel. When importing the CSV file to Wix, make sure that you have at least one piece of contact information for each contact. To import specific contacts from your CSV file (e.g. a specific contact group) delete the contact rows you don't want, save the file and then import the modified file to Wix. You can also delete rows for contact information types you don't want to import. For example, if you don't want to import contacts' home addresses, delete the column from the CSV file before importing. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Payment BasicsSetting Up a Grace Period for Subscriptions (e.g. Stores, Pricing Plans, Recurring Invoices) < Back Payment Basics Setting Up a Grace Period for Subscriptions (e.g. Stores, Pricing Plans, Recurring Invoices) Set a grace period to allow clients more time if the recurring payment for their subscription fails. This is the time they have to resubmit payment before their subscription cancels automatically. While in a grace period, your client still has access to all benefits in their subscription. Grace periods are available for: Recurring Pricing Plans Stores subscriptions paid online Recurring Wix Invoices Wix Events memberships Important: Grace periods do not apply to the first subscription payment, including the first payment following a free trial. Currently, you can set grace periods from your desktop computer only. In this article, learn more about: Setting up grace periods and recurring retries for your subscriptions How customers resolve grace periods How you resolve grace periods for your customers Frequently asked questions (FAQs) Setting up grace periods and recurring retries for your subscriptions A grace period gives your customers time to resubmit a failed payment without losing access to the benefits in their subscription. While in a grace period, your customers continue to access the renewing benefits included in their subscription. You can temporarily suspend the subscription if you do not want to give customers access to subscription benefits during their grace period. Recurring retries are another way to collect payment while recurring subscriptions are in a grace period. This increases the chances of you saving more subscribers whose payments failed. When you enable recurring retries, the system automatically attempts to collect payment from the customer's existing payment method every 24 hours for the duration of their grace period. For example, if you add a grace period of 7 days, the system makes up to 7 attempts to collect payment. Notes: We are currently in the process of releasing this feature, but it's not available to everyone yet. The maximum grace period you can set is 14 days and the grace period can never be longer than one full subscription cycle. This is intended to avoid excessive debt. When you enable grace periods, you enable the automated failed payment and successful payment emails by default. In some cases, the system cannot make recurring payment attempts. This can happen for many reasons, including if the card attached to the customer's original payment method was reported lost or stolen, for example. To set grace periods and recurring retries for your subscriptions: Go to Subscription settings in your site's dashboard. Enable the toggle next to Grace Period . Enter the grace period you want to offer clients who miss their recurring payments. Click the toggle next to Retry a customer's payment method automatically during grace period to choose how you want to retry payments during the grace period:Enabled: The system automatically makes multiple attempts to collect payment from the customer's existing payment method. Disabled: The system does not make any additional attempt to collect payment from the customer's existing payment method. Click the toggle next to Send customers an automated email when a payment needs to be resubmitted to choose whether to email customers who need to resubmit payments:Enabled: Customers get an automated email about the grace period when their payment fails. Disabled: Customers don't get an email when their subscription enters the grace period. Note: Automated emails for failed payments are active by default. Click the toggle next to Email customer when failed payment is successfully collected :Enabled: Customers receive an automated email that their payment was successful, and their grace period is over. Disabled: Customers don't receive an email about their successful payment and the end of their grace period. Note: Automated emails for successful payments after entering a grace period are active by default. Tip: A notification showing whether a subscription is in grace period and if the system is attempting recurring retries appears in the Subscriptions tab. How customers resolve grace periods When a customer's recurring payment fails, their grace period begins. Your customer receives an email asking them to submit payment (unless you disable the email automation above). When the customer clicks the "Submit Payment" link in the email, they go to the "My Subscriptions" page in the Members Area. In the My Subscriptions section, a failed payment notification appears next to the relevant subscription. The customer can then click Submit Payment and choose an existing payment method, or enter new details, to complete the payment. Receiving offline payments? You can manually mark the subscription as paid in the Subscriptions tab in your site's dashboard. When you change the payment status, the subscription status changes from "Grace Period" to "Active." How you resolve grace periods for your customers You can resolve a customer's grace period from Subscriptions in your site's dashboard. This is useful if your customer meets you in person and wants to update their payment method. You can accept cash payments and mark the subscription cycle as paid. Or, with your customer's permission, you can enter their credit card details by clicking Submit payment . To resolve a customer's grace period: Go to Subscriptions in your site's dashboard. Click to select the relevant subscription that's in a grace period. Click Collect Payment and choose what you want to do: Submit payment Make sure to get your customer's permission before entering their card details. Once the payment goes through, their subscription status returns to active and they regain access to all the subscription benefits. To submit a card payment: Click Submit payment . Enter your customer's card details. Click Submit payment to confirm. Mark as paid Customers can also choose to pay in cash, in which case you can manually resolve their grace period and return their subscription status to active. Note: You cannot undo this action. Once you mark a subscription as paid, its status changes to active, and your customer has access to all the subscription benefits. To mark as paid: Click Mark as paid . Click Mark as paid again to confirm. FAQs We are here to answer all your questions. Click a question below to learn more. How can I tell which of my customers' subscriptions are in a grace period? A "grace period" notification appears next to the relevant subscription in the Overview section of the Subscriptions tab in your site's dashboard. What happens if customers need more time? If the grace period expires without payment from the customer, their subscription cancels automatically. They can sign up again any time after that. Can I suspend access to services while a subscription is in a grace period? Yes, you can temporarily suspend a customer's subscription while they are in a grace period. The customer's subscription cancels at the end of the grace period if they do not complete payment. If you enable recurring retries, payment attempts due to automatic retries do not occur if the subscription is paused during the grace period. Can I set different grace periods for different subscriptions? The grace period you set applies to all subscriptions, however, it is never longer than the subscription cycle. This is to prevent your clients from building up debt. For example, if the grace period you set is 10 days, it changes to 7 for a 7-day subscription, but remains 10 days for a yearly subscription. Previous Next Need A Professional Website? Contact Us Today! 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Setting up sales channelsWix Stores: Tagging and Displaying Product on YouTube < Back Setting up sales channels Wix Stores: Tagging and Displaying Product on YouTube Add a revenue stream by monetizing your YouTube videos and channel. Choose any of the options that YouTube offers. You can tag products in a video or when you're hosting a livestream event. In addition, YouTube will automatically create a Store tab in your channel that visitors can browse. Customers can click your products to complete a purchase in your store. Before you begin: You need to connect your Wix store to your YouTube channel . In this article, learn more about: Tagging products in a video Tagging products in a livestream Managing your channel's Store tab FAQs Tagging products in a video Make sure your viewers have easy access to the products you mention by tagging them in your videos. While editing a video, go to the Monetization tab and select the relevant products. They'll appear underneath your video. Learn how to tag products in a video . Tagging products in a livestream Hosting a livestream event? Don't miss the chance to display products in the stream. You can feature up to 30 products per event. Learn how to tag products during a livestream event . Managing your channel's Store tab After successfully connecting to YouTube, a Store tab is automatically added to your channel. By default, all the products in your Google Merchant Center are displayed. Learn more about managing your YouTube store tab . FAQs Click a question below to learn more. What happens when a customer clicks one of my products? When a customer clicks a product, they're directed to the product page for that item on your site. From there, they can purchase the product or browse through your store. How can I track sales that originate from YouTube? Go to Analytics and select Sales by Traffic Source to see which sales originated from YouTube. How can I disconnect my site from YouTube? Go to Google Merchant Solutions in your site's dashboard. Click the Settings icon at the top right. Click the More Actions icon next to YouTube channel . Click Disconnect . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

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