Using the Wix app to manage your bookingsWix Bookings: Adding Wix Bookings from the Wix App < Back Using the Wix app to manage your bookings Wix Bookings: Adding Wix Bookings from the Wix App Wix Bookings lets customers book your services through their member app (Spaces by Wix, Fit by Wix) or on your desktop site. Note: After you add the app from the Wix app, it appears as a pending app in your Editor. You can then choose if you want to add it to your desktop site as well . To add Wix Bookings from the Wix app: Go to your site in the Wix app. Tap Manage at the bottom. Tap Manage Apps . Tap Add next to Bookings under Business. (Optional) Add the app to your desktop site:Go to your site editor on desktop. Click the Add Apps icon . Click the Manage Apps tab. Click Add to Site next to Wix Bookings. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Fit by WixFit by Wix: Setting Fit by Wix as Your Default Member App < Back Fit by Wix Fit by Wix: Setting Fit by Wix as Your Default Member App The Fit by Wix member app for mobile is specifically tailored to help your clients get the best service from your fitness business - while on the go. In Fit by Wix, your members can browse and book sessions in your bookings calendar, sign up to one of your pricing plans, and buy your fitness merchandise. It also assists your members' fitness journeys by allowing them to track their progress each week with the performance tracker, and to take part in new fitness challenges. Note: Your existing members can still use Spaces by Wix to interact with your fitness business, but Fit by Wix is designed specifically with the fitness community in mind, and includes fitness related features. Therefore, we recommend that your clients use Fit by Wix (rather than Spaces by Wix) to get the best results from your services. Once you set Fit by Wix as your default member app, the following happens: New members : Are automatically directed to download Fit by Wix. Existing members: See a notification in Spaces by Wix that your site is best viewed on Fit by Wix, and are encouraged to switch. Once they switch, all their member information, including their bookings, personal profile data, chats, memberships details and packages remain unchanged. They do not need to rebook or repurchase anything after switching. To make Fit by Wix your preferred member app: Go to Mobile App in your site's dashboard. Note: Currently, choosing your preferred member app is only available from desktop. Click the More Actions drop-down at the top and select Mobile App Settings . Click the Spaces by Wix app tab. Click Choose App next to Mobile app preference . Select Fit by Wix . Click Save . Next steps: Start customizing your Fit by Wix site so it looks just the way you want and keeps your members engaged. When you customize your site on the Fit by Wix app, the changes you make appear both in Fit by Wix and in Spaces by Wix. Celebrate the change by sending your existing members an announcement - directly to their mobile - encouraging them to switch to Fit by Wix. Learn how to create an announcement Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix Contacts FAQWix Contacts: Using Pinned Actions in Your Contact Panel < Back Wix Contacts FAQ Wix Contacts: Using Pinned Actions in Your Contact Panel Pinned actions in your contact panel allow you to quickly access frequently-used actions for your contacts. This functionality saves time by letting you perform tasks like sending invoices, managing workflows, or setting up appointments with just a few clicks. Setting pinned actions Easily access your most-used actions by pinning them to the top of your contact panel. To set pinned actions: Go to Contacts in your site's dashboard. Click on the contact you want to manage to open the contact panel. Click the More Actions icon . Click Set pinned actions . Click the checkboxes to select the actions you want to pin from the available options. Note: You can pin a maximum of 3 actions at once. Click Save . FAQs Click a question below to learn more about pinned actions. How do I remove a pinned action? To unpin an action, open the Set pinned actions menu and uncheck the boxes next to the actions you want to remove from the contact panel, and click Save . Are pinned actions the same for all contacts? No, pinned actions are set individually for each contact. This allows you to customize actions based on the specific needs of each customer. Is there a limit to how many actions I can pin? You can pin a maximum of 3 actions per contact. Can I pin custom actions? Currently, you can pin the predefined actions available in the Set pinned actions menu. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix BookingsWix Bookings: Changing Languages < Back Wix Bookings Wix Bookings: Changing Languages Some of the text that appears in Wix Bookings on your live site is text you wrote yourself (for example, the names and descriptions of your services). Other text is automatically generated, like the names of days and months in your calendar. You can change the language of the automatically generated text into any of over 25 languages. View the list of available languages for automatically generated text Bahasa Bulgarian Czech Danish Dutch English Finnish French German Greek Hindi Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Spanish Swedish Tagalog Thai Traditional Chinese Turkish In this article, learn how to change the language of: Your site's automatically generated text Your dashboard and Editor Note: We are in the process of releasing a new version of the Booking Calendar, so it's not available to everyone yet. Your version may appear slightly different. Changing the language of your site's automatically generated text Make sure the automatically generated text on your website, like the types of services you offer, is in the correct language for your clients. The site language, currency and regional settings you choose can make your client's experience feel much more local. To change the language of your site's automatically generated text: Go to Language & Region in your site's dashboard. Select a language from the Site language drop-down. (Optional) Choose a region from the Regional format drop-down. This controls how you show dates, numbers and measurements Tip: Changing your site language does not translate text you add to your site manually. If you would like to see this feature in future, you can click here to vote for it . Changing the language of your dashboard and Editor Set the language of your dashboard and Editor to one you're comfortable working with. This doesn't change the language clients see on your site. However, if you have more than one site, this change does affect the entire account. To change the language of your dashboard and Editor: Go to Language & Region in your site's dashboard. Scroll down to Account language and choose a language from the drop-down. Tip: You can also update your site language from your account panel at the top. Click the panel to open it, hover over the language at the bottom and choose your preferred language. Can't see your language in this list? Click here to vote for additional languages for Wix Bookings. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Taking online ordersWix Restaurants: Changing the Pickup Hours for Orders < Back Taking online orders Wix Restaurants: Changing the Pickup Hours for Orders Important: This article is about the original Restaurants Orders app. We've released a new online ordering app. Learn how to add and set up the new Wix Restaurants Orders (New) app . Set what times are convenient for customers to pick up their orders. You can set pickup during open hours or set specific hours that work with your schedule. For example, setting a pickup time starting at 12pm ensures customers arrive for their lunch orders at lunchtime. To change restaurant pickup hours: Go to Order Settings in your site's dashboard. Click the Pickup tab. Hover over the Hours field and click Edit to change your pickup hours. Choose how you want to set your pickup hours:Opening Hours: Pickup is available during your restaurant's opening hours. Custom Hours: Set specific days and hours where pickup is available:Select the days. Select or deselect the 24 hours checkbox:Selected: Customers can pick up their orders at any time. Deselected: You set specific hours when customers pickup their orders. (Optional) Click the Add + icon to add another day and/or time range. For example you could set one pickup window for Monday - Thursday from 9AM-5PM and another for Friday - Saturday from 9AM-11PM. Click Apply . Click Save at the top right. Note: You can also enable or disable the toggle in the Pickup tab to temporarily disable the pickup option for your restaurant. If disabled, customers cannot go to your restaurant to pick up orders. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Getting Started with Wix PaymentsBest Practices for Merchants Using Wix Payments < Back Getting Started with Wix Payments Best Practices for Merchants Using Wix Payments Wix Payments is not yet available to all users. Welcome to Wix Payments . The following guidelines, tips and suggestions were gathered to help you maximize your business growth and prevent future issues/disputes with your customers. Contact information Having easy-to-find contact details on your site works to your benefit in many ways. Follow these communication guidelines to enhance your customers' experience with your business. If you don't have a contact form on your site to receive messages from customers, make sure to mention your phone number, email address and an estimated response time. That way, your customers aren't "left hanging" while waiting to hear back from you. Consider adding a link to your Facebook page where customers might get a quicker reply. Reply in a timely manner to show your respect towards your customers and your business. By allowing regular back-and-forth with your customers, you can prevent future problems that may come up down the line. Document every communication between you and your customers - this is a "must do" for cases like a dispute. The more contact methods that you provide on your site (e.g. email, contact form, social media links, phone number), the more your customers will trust you and your business. You must include the physical address of your permanent establishment/location in the footer of your site . If the business does not operate out of a physical location, include a mailing address for correspondence instead. To ensure your customers know the entity they're conducting business with, you must add the name of your legal entity / individual entrepreneur to your site or disclose your Doing-Business-As name (maybe your own name as a sole proprietor). We recommend adding this to the Contact Us section of your site but you may also add it your site's footer. Clear pricing Displaying clear prices with no hidden fees on your site is essential. Below are some tips that have proven themselves to be useful with merchants around the globe. Keep in mind that your customers view your site using different display modes (e.g. desktop, tablet, mobile). Your site should support a variety of devices so that customers can clearly view your products and their pricing. Verify that the text on your site is clear and that the colors "pop" off the page. Consider using colors with high contrasting attributes . Make sure any additional fee, e.g. shipping, is clear and easy to understand. This prevents questions and misunderstandings, not to mention the reason for the customers to feel that they were misled in some way. Refund or return policies This requirement is important for us to mention: removing, or even moving the refund policy to a different area on your site, making it less accessible or visible to your shoppers, could cause your account to be suspended. Warnings aside, there are more guidelines you should take into account before making changes to the existing refund policy, a few of which are listed below: Your refund policy needs to be concise and easy to understand. Make sure your refund / return policy is visible on each product and service on your site. Alternatively, make sure it is visible across all pages. For example, you can add them to the footer that appears on every page of your site. Your refund policy needs to comply with all applicable laws and regulations. You can avert disputes and/or complaints by making your refund policy visible and easy to find. Offering a refund or assistance to your customer is a great way to maintain your good reputation as a merchant. It's important to keep your customer happy. Sometimes, refunding or replacing an item is the optimal solution - even if the customer has made a mistake. Reminder: many refund requests are submitted due to the item not being as described or because service/item wasn’t received. Shipping and delivery information Including information about shipping and delivery on your site is also a "must". Your business will reap positive feedback and great word of mouth if you maintain open and honest communication with your customers. Below are some tips regarding shipping/delivery information of either digital or physical goods. Physical goods - what customers need to know Total cost of shipping - this needs to be clear and easily found. How will the item be shipped? Local post, UPS, Fedex? When will the item be delivered? Tracking information if available. This is crucial for locating items that weren’t delivered. If the item is not as described, are shipping fees returned to the customer? Is the customer liable for return-shipping fees? Digital goods - what customers need to know Once payment is made, how will the digital product be delivered? Can the customer trace the download of product on their end? If the product isn’t as expected, what options are available to the customer? A satisfied and happy customer will recommend your services/products to others. Unfortunately, that same can’t be said for an unhappy and dissatisfied customer. If you do not make the required information visible to your customers, it could lead to (amongst other issues) negative feedback about your business on various social media platforms, as well as suspension of your account. Privacy policy, and terms and conditions These 2 sections are also required pages on your site. Make sure they are both visible from anywhere on your site across all pages. For example, you can add them to the footer of your site which appears on all pages. Learn about: Creating a privacy policy Creating a terms and conditions policy Customer disputes As much as you try to please your customers, unhappy customer experiences do unfortunately occur. Naturally, these experiences are not always avoidable and are part of doing business online. If (for any reason) a customer is dissatisfied with a purchase made on your site, they have the right to contact their bank and dispute the charges and/or purchase made at your establishment. In the majority of cases banks do tend to side with their customers, but you can lessen the blow by following some important basic steps: Respond to customer calls and/or emails in a timely manner. Consider refunding to close the dispute - this is even more recommended when dealing with a digital product. Keep records of emails and calls with clients. These can be used in disputes and could become the deciding factor in your favor. If it’s a digital product and you can prove the item was downloaded and used, this is imperative in proving your case. Records of emails/calls to your business requesting support for a digital item can prove the item was received and that you have assisted the customer. If a physical product, receipts showing it was delivered and signed for are no-brainers for resolving disputes and stating your side of the "story". If the refund request was received in the first 7 days after its delivery, did you comply? The "the customer is always right" principle is even more relevant when it comes to online purchases made by electronic payment methods. Regardless of the facts, the bottom line is that banks want to keep their customers happy, even if they’re wrong - not necessarily fair, but true. Chargebacks Unfortunately, the result of a lost dispute is the dreaded chargeback . If you’ve been conducting business online for a while now, you most likely know about this. Just in case you've lucked out and have never gotten such a request, here is a brief explanation: A chargeback is a demand by a credit card provider for a merchant to return the funds to a consumer, following a fraudulent or disputed transaction. Unlike a refund request, where it’s just between you and the customer, a chargeback gets the banks and the credit card companies (Visa, MasterCard, American Express, etc.) into the mix, and it’s not a good thing. Any chargeback requires an investment of time and resources from the parties involved and, as such, if you receive a chargeback, you incur a chargeback fee . With a chargeback the payment funds are taken from you and returned to the customer. However, you would not only lose the funds from the transaction, but also get "marked" by the bank. The more chargebacks you get, the more banks and credit card companies view you, the merchant, in a different light. Your primary goal should be to keep chargebacks to a minimum and resolve customer disputes before they turn into chargebacks - hence our recommendation to refund customers. Regardless of who’s right or wrong, chargeback "points" are never removed from your record. The more chargebacks you get, the higher your chances are of being labeled as a "risky" merchant and then suspended from Wix Payments and/or other payment providers. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Online ProgramsOnline Programs: Adding and Setting Up Online Programs < Back Setting up Online Programs Online Programs: Adding and Setting Up Online Programs Online programs allow you to offer courses, workshops, or training sessions directly on your website. This helps you expand your reach, engage your audience, and generate additional revenue. By adding Online Programs, you can develop a community of learners and help them achieve their goals. For instance, if you run a fitness blog, you can create a series of workout videos and meal plans, offering a complete fitness program to your audience. Step 1 | Add the Online Program app to your site Get started by adding the Online Programs app to your site from the Wix App Market. You can add Wix Online Programs from the editor or the Apps tab in your site's dashboard. Tip: Some Wix templates already include Online Programs, making it easier for you to get started. Wix Editor Studio Editor Dashboard Go to your editor . Click Add Apps on the left side of the editor. Search for the Wix Online Programs app in the search bar. Click Add to Site . Step 2 | Create your first program After you've added Online Programs to your site, you're ready to create your first program . You can use an existing template for courses, fitness challenges or personal coaching plans. Alternatively, you can create your own design from scratch. Step 3 | Design your program pages Your program pages include 3 customizable pages: The Program List page, Visitor page, and Participant page. You can choose to display different details on each page. Customize the page's layout, design and information based on whether a site visitor or current participant is viewing the page. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up your hotelConnecting Goibibo & MakeMyTrip to Wix Hotels by HotelRunner < Back Setting up your hotel Connecting Goibibo & MakeMyTrip to Wix Hotels by HotelRunner Integrating Goibibo & MakeMyTrip with Wix Hotels by HotelRunner helps streamline your booking management. Follow these steps to set up the integration and ensure your room rates and availability are always up-to-date. Step 1 | Important information before you connect Goibibo & MakeMyTrip Before you connect Goibibo & MakeMyTrip as a channel, make sure to set and update the rates and availability of all rooms on the Inventory Calendar . After connection, HotelRunner will transfer all of your inventory to Goibibo & MakeMyTrip. This overwrites the calendar you have on the channel and all updates must be done from Wix. Your extranet calendar will be blocked. Only the reservations you receive after the connection is complete will be transferred to your Wix Hotels by HotelRunner dashboard. If you have future reservations that you received before the connection, please add them manually in the dashboard for your availability to be correct. You can connect only one Hotel ID from each channel to each Wix Hotels by HotelRunner account. Group Hotels or different Hotel IDs cannot be connected to the same Wix Hotels by HotelRunner account. Before the integration, to open your slots on Goibibo & MakeMyTrip, please update your rooms with 2 weeks of rates and availability for the channel manager to fully register your rooms. If you have blocked certain dates on your calendar before the integration, once the integration is completed, we cannot overwrite your blocked dates. To manage your calendar, please unblock your calendar from the Goibibo & MakeMyTrip extranet. Step 2 | Approve Wix Hotels by HotelRunner for connection on Goibibo & MakeMyTrip To approve Wix Hotels by HotelRunner on the Goibibo & MakeMyTrip website, log in to your Goibibo & MakeMyTrip extranet, go to Property , and choose HotelRunner from the Select Channel Manager drop-down. Then copy and paste the access token to complete the integration in the Wix Hotels by HotelRunner dashboard. Note: For further assistance, visit the Goibibo & MakeMyTrip help center . To approve Wix Hotels by HotelRunner for connection with Goibibo & MakeMyTrip: Log in to the Goibibo & MakeMyTrip extranet with your username and password. Note: Please log in to Goibibo & MakeMyTrip using the main host login information. You should not have another Agoda account open in your browser during this process because it will automatically connect to that account. Go to Property . Choose HotelRunner from the Select Channel Manager drop-down. Click Add . Copy your access token. You need this access token while adding the channel in the Wix Hotels by HotelRunner channel manager. Step 3 | Connect to Goibibo & MakeMyTrip on Wix Hotels by HotelRunner Once you have selected HotelRunner on Goibibo and copied your access token, log in to your Wix Hotels by HotelRunner dashboard to complete the integration. To connect Goibibo & MakeMyTrip: Go to Channel Manager in the Wix Hotels by HotelRunner dashboard. Click Connect next to Goibibo & MakeMyTrip in Wix Hotels by HotelRunner. Enter Hotel ID . Enter the access token from Goibibo in the Username field. Click Save and Continue . Step 4 | Map your room types on Goibibo & MakeMyTrip To map room types, find your room IDs on the Goibibo & MakeMyTrip extranet, and then input these IDs in the Room type mapping section of the Wix Hotels by HotelRunner dashboard. Goibibo & MakeMyTrip automatically sends your rooms to Wix Hotels by HotelRunner with their custom names. For this reason, you can use room IDs to distinguish your rooms from each other. Room IDs appear in the bottom right of the Wix Hotels by HotelRunner. Make sure to match room availability and prices. You can then use the "Advanced Settings" feature to further adjust prices, then click "Complete mapping" once all room types and rates are set. Important: In the channels where you see the HR standard rate, it should always be set as “Main Rate” and “Don't Send”. To map your room types: Collect your room IDs on the Goibibo & MakeMyTrip extranet. In another tab on your browser, go to Channel Manager in the Wix Hotels by HotelRunner dashboard. Click View channel details next to Goibibo & MakeMyTrip. Click Fetch room types . Hover over each room type and click Expand . Match your Goibibo & MakeMyTrip room types with your room types on Wix Hotels by HotelRunner using the drop-downs. Note: Make sure to double-check you are matching the correct room types across both platforms, as there may be differences in room type names. Click Save at the bottom. Step 5 | Adjust your advanced settings With the advanced settings for the Goibibo & MakeMyTrip integration, you can ensure your room availability doesn't fall below a set number using the base availability. You can also adjust room rates by specifying a different price to send to Goibibo & MakeMyTrip. Additionally, you can choose to stop sales for certain rate types or mark rates as read-only to prevent updates. To adjust your advanced settings: Go to Channel Manager in the Wix Hotels by HotelRunner dashboard. Click View channel details next to Goibibo & MakeMyTrip. Hover over the relevant room type and click Expand . Click Advanced Settings at the top right. Select the relevant option from the Room type of your property drop-down. Choose the relevant option from the Allocation type drop-down:No changes: Keeps the current availability settings without making any adjustments. Choose this option when you’re confident that your existing inventory data is accurate and up-to-date. Number of available beds in available rooms: Sets the availability based on the number of beds in the rooms that are available. For example, if you manage a hostel where each room has multiple beds, and you want to track and sell each bed individually within the available rooms. Number of available beds: Sets the availability based on the total number of beds available. For example, a dormitory where beds can be booked individually, regardless of which specific room they are in. Number of available rooms: Sets the availability based on the total number of rooms available. Use this option for traditional hotels where you want to set availability based on entire rooms being booked, without focusing on the number of beds in each room. Enter the relevant number in the Base availability field. Note: Make sure it matches your availability in your Inventory Calendar . Select the relevant option under Commission included : Yes or No Enter the relevant Adjustment amount. Choose either a percentage adjustment or a monetary adjustment, and choose whether the adjustment is an increase + or a decrease - . Enter the Commission percentage. Enable the Main rate toggle to set this rate type as the main rate. Enable the Read-only toggle to update reservations and availability of the room. Note: Other updates such as rate, minimum stay, stop sell, etc., are not affected. Enable the Send price toggle to update only availability for the room type. The price for this rate type won’t be sent to Goibibo & MakeMyTrip. Repeat steps 9-14 for all room types. Click Save . Show me how to use advanced settings to increase my room rates on Goibibo & MakeMyTrip Step 5 | Activate the Goibibo & MakeMyTrip connection After completing your room mapping, click Activate . Once the Goibibo & MakeMyTrip connection is complete, all your inventory (rates, availability, and restrictions) on your Wix Hotels by HotelRunner calendar will be transferred to your Goibibo & MakeMyTrip account. You can review and update your room mapping from the Channel Manager in the dashboard at any time. Frequently Asked Questions (FAQs) Click a question below to learn more. What should I do before connecting Wix Hotels by HotelRunner with Goibibo & MakeMyTrip? Make sure all your room rates and availability are set on the Inventory Calendar in the Wix Hotels by HotelRunner dashboard. This setup will be transferred to Goibibo & MakeMyTrip, and any updates must be managed from Wix after the connection. Update your rooms with 2 weeks of rates and availability in Wix Hotels by HotelRunner. This allows the channel manager to fetch your rooms into the system. How are reservations handled after the connection? All future reservations will be fetched into your Wix Dashboard. Reservations with an expired check-in date will not be fetched into your Wix Dashboard. Can I connect multiple Hotel IDs or group hotels to one Wix Hotels by HotelRunner account? No, you can only connect one Hotel ID from each channel to a single Wix Hotels by HotelRunner account. Group hotels or different Hotel IDs require separate accounts. What happens to blocked dates on my Goibibo & MakeMyTrip calendar after integration? Blocked dates on your Goibibo & MakeMyTrip calendar will remain unchanged. To manage these dates, you’ll need to unblock them from the Goibibo & MakeMyTrip extranet. What options should I select during the HotelRunner integration on Goibibo & MakeMyTrip? You should select reservations, rates and availability, guest reviews, and reporting. Online check-in, content, and photo options are optional but recommended. How do I map room types between Wix Hotels by HotelRunner and Goibibo & MakeMyTrip? Use room IDs to match your rooms between the two platforms. Ensure that room types and prices align, such as mapping both “Junior Suite for 1 person” and “Junior Suite for 2 people.” What other uses are there for the advanced settings in the Goibibo & MakeMyTrip channel? Base Availability: This setting ensures you always have a minimum number of rooms available, even if bookings are made. For instance, if you set a base allotment of 5, the system will maintain at least 5 rooms in your inventory, regardless of how many bookings come in. This is particularly beneficial during high-demand periods like festivals or holidays, ensuring that you always have rooms available for direct bookings or last-minute guests. By maintaining this buffer, you can maximize revenue by selling these rooms at higher rates when demand peaks. Adjustment: The Adjustment setting allows you to fine-tune the pricing sent to Goibibo & MakeMyTrip, independent of your standard rates. For example, if you want to increase your prices on Goibibo & MakeMyTrip by 10% to account for platform fees or market demand, you can do this by entering the adjustment. This flexibility helps you optimize revenue across different booking channels by adjusting prices to match specific market conditions, such as higher pricing on Goibibo & MakeMyTrip during peak travel seasons while keeping other platforms at regular rates. Commission: For the Goibibo & MakeMyTrip integration with Wix Hotels by HotelRunner, the Commission field is not needed, and you should leave it blank. This is because Goibibo & MakeMyTrip's pricing structure already includes its service fees, so entering additional commission values here could lead to confusion or unintended price changes. By skipping this field, you ensure that your rates remain clear and consistent with Agoda's pricing model, avoiding potential overcharging or undercharging of guests. Stop Sale: When you activate the Stop Sale option, the selected rate type will be completely closed off from booking on Goibibo & MakeMyTrip for all dates. This is useful if you want to manage inventory during renovations, special events, or if you need to prevent bookings due to unexpected closures. For example, if you know that your property will undergo maintenance next month, you can use Stop Sale to block reservations during that period, ensuring that guests are not inconvenienced by the unavailability of your services. Read Only: Enabling the Read-Only option ensures that no updates are sent from your system to Goibibo & MakeMyTrip for a specific rate type, while still allowing reservations to be displayed in your dashboard. This is useful for hiding promotional rates or derived rates that are meant for special offers and shouldn’t be updated automatically. For example, if you have a promotional rate for long-term stays that you want to keep separate from regular pricing updates, Read-Only ensures that this rate remains static and visible only to specific audiences, without being affected by ongoing pricing adjustments. Main Rate: Designating a rate type as the "Main Rate" makes it the default rate that appears at the top of your calendar. This is beneficial if you have a primary rate that you offer year-round, such as a standard nightly rate. By setting it as the Main Rate, you ensure that it’s always clearly displayed and easy to manage. For example, if you frequently adjust rates for special events or seasons, having a Main Rate ensures that your baseline pricing is always visible and can be quickly referenced or changed without confusion. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix StoresDisplaying Tax and Shipping Info with Product Prices < Back Wix Stores Displaying Tax and Shipping Info with Product Prices Make sure customers understand how your site calculates tax and how you charge for shipping by adding a brief message. The messages appear everywhere your product prices are displayed. You can choose whether to display tax info, shipping info, or both. You can show or hide tax and shipping info from the Item price settings. Show me how to access the Item price settings Go to your site's dashboard . Click Settings . Select Products & Inventory . Scroll down to the Price and shipping display . In this article, learn more about: Displaying a tax message Displaying a shipping message Displaying tax messages next to product prices In some countries, tax is included in the product price while in others, it's added at checkout. Make sure your customers understand when tax is added by displaying a "Sales Tax Included" or "Excluding Sales Tax" message. Go to the price and shipping settings in your site's dashboard. Enable the Show if tax is included or not toggle. Displaying shipping messages next to product prices To let customers know your shipping policy, you can either display a short message (e.g. Free Shipping) or create a message that appears in a pop-up. To display shipping info next to product prices: Go to the price and shipping settings in your site's dashboard. Enable the Show info about shipping and delivery toggle. Enter a shipping message (maximum 23 characters). This is the text customers see next to product prices. (Optional) Link the message to a pop-up:Select the Let customers click this text to open a pop-up with more information checkbox. Enter a title. Enter the shipping and delivery information. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Get help with Form2Traffic setup, WhatsApp number verification, Wix form alert delivery, troubleshooting steps, and support contact details. Form2Traffic support | Graphic2Ttaffic | Wix Form Whatsapp Notifications Support Last updated: May 13, 2026 Need help with Form2Traffic? Contact Email: office@graphic2traffic.com Website: https://www.graphic2traffic.com/ What to Include in a Support Request To help us troubleshoot quickly, please include: Your Wix site name. The WhatsApp number configured in the app settings. Whether the WhatsApp number is verified in the Form2Traffic dashboard. The approximate time when a form was submitted. Whether the form submission appears in your Wix dashboard. A screenshot of any error message, if available. Do not send passwords, access tokens, payment card numbers, or other sensitive credentials. Common Checks If WhatsApp alerts are not arriving: Confirm that the app is installed on the correct Wix site. Open the Form2Traffic dashboard and confirm the WhatsApp number is correct. Click Save number after changing the number. Click Send verification code and complete Verify number. Confirm the dashboard shows the number as verified. Submit a new Wix form after the number is verified. Confirm that your WhatsApp number can receive messages. Response Time We aim to respond to support requests within 2 business days.

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Learn how Form2Traffic handles Wix form submissions, WhatsApp numbers, verification data, logs, and privacy responsibilities for site owners. Form2Traffic privacy policy | Graphic2Ttaffic | Wix Form Whatsapp Notifications Privacy Policy Last updated: May 13, 2026 This Privacy Policy explains how Graphic2Traffic ("we", "us", or "our") handles information when a Wix site owner installs and uses Form2Traffic (the "App"). The App sends Wix form submission alerts to the WhatsApp number configured by the Wix site owner. Information We Process When the App is installed or used, we may process: Wix site instance ID and app installation information. The WhatsApp number entered by the Wix site owner in the App settings, including verification status and verification timestamps. Wix form submission content, including field names and field values submitted through Wix forms. Basic technical logs needed to operate, debug, and secure the App, including delivery, verification, usage limit, and duplicate-protection events. The App does not intentionally collect payment card data, passwords, sensitive account credentials, or uploaded files from Wix site visitors. File upload and attachment fields are skipped when alerts are prepared. How We Use Information We use the information only to: Send Wix form submission alerts to the WhatsApp number configured and verified by the site owner. Save and load the site owner's App settings. Operate, monitor, secure, troubleshoot, and improve the App. Respond to support requests. We do not sell personal information. Third-Party Services The App uses third-party services to provide its functionality: Wix, to receive form submission events and retrieve form submission details. Meta WhatsApp Business Platform, to send WhatsApp messages. Render, to host the App backend and database. These services may process information according to their own terms and privacy policies. Site Owner Responsibilities The Wix site owner is responsible for: Telling site visitors that form submissions may be sent to the site owner's WhatsApp number. Obtaining any required consent from site visitors. Using the App in compliance with applicable privacy, marketing, messaging, and data protection laws. Ensuring the configured WhatsApp number belongs to the site owner or an authorized recipient. Data Retention The App stores the configured WhatsApp number, verification state, Wix site instance ID, usage counters, and duplicate-protection records for as long as the App remains installed or as needed to provide the service. Form submission content is processed to send the WhatsApp alert. Technical logs may temporarily include form submission content for troubleshooting and security. Logs are retained only as needed for operation, debugging, and compliance. Data Deletion Site owners may request deletion of their App settings and related stored data by contacting us. If the App is uninstalled, we may delete or anonymize related settings unless retention is required for legal, security, or operational reasons. Security We use reasonable technical and organizational measures to protect information processed by the App. However, no system can be guaranteed to be completely secure. International Transfers Information may be processed in countries other than the country where the site owner or site visitor is located. By using the App, the site owner acknowledges that information may be transferred and processed internationally. Children's Privacy The App is intended for use by Wix site owners and businesses. It is not intended for children. Changes We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Last updated" date. Contact For privacy or support questions, contact: Graphic2Traffic Website: https://www.graphic2traffic.com/ Email: office@graphic2traffic.com